San Rafael Holidays

Great location, plenty of good food options nearby

Place was near a lot of dining places. Conveniently close to 630 Jones patio bar. Staff was friendly. Only issue I had was that when at checkin, they tried to change my booking to another hotel that I didn’t not reserve for. When asked additional questions as to why my room wasn’t held onto, he just responded by okay okay I’ll check you in here… after checking everything was smooth and easy.

Great Stay with One Big Hiccup "I really enjoyed the hotel itself! The place is lovely and kept super clean, and the bed was one of the most comfortable I've slept in. My room was on the smaller side, but I know they have more spacious ones available. A quick tip on the neighborhood: It's definitely improving (I walked through in 2023 and it was worse), but you still need to be aware. My advice is to walk straight down to Market Street to get to Union Square or the Financial District, and I'd suggest avoiding Turk, Eddy, and Ellis streets. Now, for the one big issue. We had a really rough night with a disruptive guest that led to the police being called. The disturbance lasted from 11 p.m. to 3 a.m., and because the walls are a bit thin, I heard everything and got no sleep. The good news is that the staff handled it the next morning and the disruptive guest was removed. My only real disappointment was that management never reached out to me or the other affected guests. A simple 'Sorry you went through that' would have gone a long way. It's not a dealbreaker, but it was a missed opportunity to show great customer care."

Great location and the hotel has a great vibe. I’d stay here again but note there is a fee of $35 per day after you check out that Expedia didn’t capture.

We had a great time on property. Lots of fun amenities. Proximity to Pier 39 and others is great. On-site parking was very convenient.