Surbiton Holidays

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

Very close to Victoria Station. The breakfast was thr best part of it.

Breakfast

This hotel is a little gem situated only minutes outside of the city center. We really enjoyed the breakfast upgrade which was delicious. Sadly, the “garden” didnt live up to the photos, however, I do realize that it suffered in the recent heatwave - and, well, you can’t do much about the weather. The only recommendation I can think of is that the hotel should really consider upgrading their towels. These were the grittiest, most scratchy and rough towels I’ve ever had the displeasure of using - the word “sandpaper” comes to mind. A hotel of this caliber should invest in high quality luxurious towels for its guests.