Swanton Hotels

" never did understand why hotels charge for parking. Not like if something happens to your car their going to cover the car. "

"Disappointment from check-in in to nearly every interaction staff afterwards. This is NOT a 5 star hotel and is way overpriced. The good: Valets quick & helpful; Housekeeping mostly great & there were plenty of towels/washclothes;easy walking distance to the Dream Inn, wharf, & smaller shops. Walking distance to "downtown" area, anywhere from .7 to 1 mile each way w/Only one hill. The Bad: Not allowed to check in until 4:35, despite 3 male managers walking by us multiple times in the lobby & the same person who we spoke to hours earlier passing by us & telling us when we went to check in "it says we texted you" when we said they didn't she said "well that wasn't me". Managers only attempted to talk to us after check in. Rooms are not sound proofed - you can hear everyone in the hall, slamming doors, construction upstairs/next door, & pool music. Couldn't hear the ocean over the pool music, even when the pool was closed (which was stupid early). Bed is way too soft & faced the sliding door, with a clear view into our nearest neighbors' rooms. The $50 daily resort fee only covers caramel corn, taffy, 4 bottles of water & a bottle of wine. For the whole stay. I asked about new waters & changing wine for beer & was told that would cost extra. They sell day passes and all the chairs will fill up with no room for guests. The top deck was closed the whole time so we couldn't go there. No one told us about using other amenities like beach set up or yoga. TV service spotty."

"This place is great. Beautiful, temp feels amazing, it’s quiet. Loved it. Rooms have hollow floor so a little neighbor noisy but otherwise it’s silent at night "

"Will definitely stay here again!"

"Very clean room, great parking and very friendly staff. "

"We booked a 3-day stay at Seaside Inn & Suites for our first ever visit to Santa Cruz. Unfortunately, the room we were given was not consistent with the photos of this property on Expedia and lacked basic amenities. The bedside tables had no lamps nor were there wall reading lamps; the only lighting in the room was very bright ceiling lights. When I asked if we could be moved to another room that had bedside lights, the manager said there was no other room available. His solution was to bring a lamp, but there was no accessible electric outlet on my side of the bed and he had to plug it in on my husband's side. When my husband plugged his phone charger into the same outlet, the lamp went out. The A/C and heating wall unit was leaking water onto the floor. The manager saw the water and wiped it up with dirty looking rags which he then left under the unit. Lastly, the bathroom and shower were very small and lacked a light in the shower. Due to these issues we checked out after one night. Expedia handled our complaint promptly and satisfactorily."

"On a main road with very busy traffic. "

"None"

"Excellent location, walking distance to the boardwalk and free parking. "