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Reviews of Neptuno Costadeje

3 out of 5
Neptuno Costadeje
Calle Cataluña nº3, Torviscas Centro, Adeje, Santa Cruz de Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 219 reviews" "
Rating 8 - Good. 100 out of 219 reviews" "
Rating 6 - Okay. 36 out of 219 reviews" "
Rating 4 - Poor. 14 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Sleepless nights
The property is nice and good, but the WiFi is terrible, they charge for using their car park so we had to look for free parking, you can hear noise from other rooms. The beds were very uncomfortable making too much noises while turning and needs to be changed, very uncomfortable pillows. We asked for a favour if we could stay a little longer on the day we checked out, but one of the receptionist said we have to leave at 12pm, as we were leaving the room at 12.10pm the receptionist he called us and asked us to vacate the room. We've paid over €600 for a week.
Stayed 7 nights in Dec 2023

6/10 Okay

Jorge

Travelled with family
Good area but very noisy
Stayed 7 nights in Nov 2023

10/10 Excellent

robert

Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2023

8/10 Good

Philip

Liked: Cleanliness
On a steep hill 20 minutes walk from seafront, but local bus goes by. Also easy to get cabs. Reception staff are helpful.
Stayed 9 nights in Oct 2023

10/10 Excellent

ANGEL

Liked: Cleanliness, amenities, property conditions & facilities
Perfect service Thanks
Stayed 12 nights in Sep 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a quiet holiday spent with staff who really do try to make the stay enjoyable. Only a couple of niggles; a few (Irish women) ignored the non reservation policy on loungers and one woman took drinking glasses to the pool and promptly broke one but didn’t report it. I had to get lifeguard to get it cleared up. It would be nice if pool was opened earlier to benefit from the cooler sun hours.
Stayed 14 nights in Sep 2023

8/10 Good

PAUL

Travelled with group
Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2023

4/10 Poor

Balraj

Travelled with family and small children
Disliked: Cleanliness, amenities
We booked sea view 2 bedroom apartment. The rooms had bad smell even after cleaning they still stink. The towels provided were of bad quality and ripped off threads coming out. Only liked the pool and bar area. Could have stayed a better place in the same amount of money. Do not recommend for families.

10/10 Excellent

Harpal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Value for money, very friendly staff, nice location, a bit of an incline to walk back but taxi cheap enough if need be.
Stayed 3 nights in Mar 2023

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beach within walking distance , grocery store, bakery , bus stop nearby , restaurants nearby , but far enough away for evening privacy and quietness. Clean comfortable pleasant staff
Stayed 20 nights in Feb 2023

10/10 Excellent

Jamie

Stayed 3 nights in Jan 2023

8/10 Good

ALICIA

Travelled with group
Liked: Cleanliness, room comfort
Overall was good. Biggest complaint is no wifi in the room and it was broken for first few days in lobby area. My friend had to pay to use her hotspot (she has to do some some work). Wifi is expected as standard these days. I would not stay here again for this reason. They should make clear the rooms do not have wifi. The hotel is in a super congested area in Tenerife. For this plus the wifi issue I’d choose another area to stay. They have a parking garage but you better be comfortable parking 1” from a wall and another car on both sides.
Stayed 7 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
True rating 7 not 8
Standard two single bed apartment with great view. But I am slightly disappointed with wifi; the wifi is only available around the pool area and the speed is terrible. Also disappointed with the shower water, the water heater capacity can only maintain decent temperature for 10mins. So you need to finish the bath quickly.
Stayed 7 nights in Dec 2022

10/10 Excellent

Linda ANN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice big apt, well equipped kitchen, west facing balconies, small heated pool and large unheated pool, peaceful, lovely views. Only irritation was the flashing smoke detector light on bedroom ceiling which was hard to ignore at night. Walk back from beach was very steep, a shuttle bus would have been good

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay staff really helpful only problem is that its up a hill but dont be put off staying because of it taxi €5 nice and peaceful
Stayed 5 nights in Nov 2022

8/10 Good

Danielle

Liked: Cleanliness, room comfort
my stay was very nice and comfortable. the only things i would say is there was an annoying loud high pitched noise alot coming from the boiler in the kitchen and the gril on the microwave didnt work and smelt burning byt location was great and facilities i had a lovely massage by a lady in my apartment
Stayed 4 nights in Oct 2022

10/10 Excellent

Melga

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Constantin

Liked: Cleanliness, room comfort
Neptuno
Nice place, nice view, very nice peoples there.
Stayed 7 nights in Jun 2022
Response from Aptos. Neptuno on 7 Jul 2022
Thank you very much, we are glad you had a good time. See you soon!!

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoy our visits. 5th time of staying.
Stayed 9 nights in May 2022
Response from Aptos. Neptuno on 7 Jul 2022
Thank you very much, we are glad you had a good time. See you soon!!

10/10 Excellent

vladimiras

Stayed 8 nights in May 2022
Response from Aptos. Neptuno on 23 May 2022
Good afternoon, I hope you have enjoyed your stay.

10/10 Excellent

Martin, Abingdon

Stayed 7 nights in Apr 2022

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place, like everyone has said on previous reviews its up a hill and unless you like walking or getting taxis to the beach restaurants etc this probably isnt the place for you. However if you dont let the hill put you off you will be pleasantly surprised and you cant go wrong with the hotel.
Stayed 6 nights in Apr 2022
Response from Neptuno aparthotel on 23 May 2022
good evening, Thank you very much for your comments, we hope to see you soon

10/10 Excellent

AM

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022
Response from Aptos. Neptuno on 23 May 2022
Good afternoon, I hope you have enjoyed your stay.

8/10 Good

Samantha

Stayed 5 nights in Mar 2022

8/10 Good

Pornlert

Liked: Amenities, property conditions & facilities
Stayed 8 nights in Mar 2022

8/10 Good

Nadine Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Both pools and pool area were very good. Parking is a big issue but hotel does have some garage parking available for a fee. Handy Supermarket right opposite. Bar staff excellent and reception staff very helpful.
Stayed 12 nights in Feb 2022

10/10 Excellent

Debs

Travelled with family
Liked: Cleanliness, room comfort
February 2022
Lovely apartment complex with friendly staff and 2 pools. The pool bar did excellent food and nithing was too much trouble.
Stayed 7 nights in Feb 2022

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here 4 tomes now and love it.
Stayed 6 nights in Jan 2022

6/10 Okay

linda ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very hard to review. Apartments excellent, location dire. Spacious apt, small heated pool (but for 2 days it wasn't heated) Lovely large unheated pool but in January too cold to swim, didn't matter as sea was very good for swimming. Neptuno is located in the sprawl of apt complexes criss crossed with roads that has spread up the mountainside. Shuttle bus wasn't running, so had very steep, tedious walk to & fro to beach, cafes etc. If shuttle bus had operated would have given higher rating.
Stayed 9 nights in Jan 2022

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Beautiful hotel
Lovely apartment in a beautiful hotel with balcony over the pools. Good facilities in the apartment but no AC so maybe hot in summer but can hire a fan. Very helpful staff. Hot pool wasn’t very warm but warmer than the main pool - visited in December so cooler weather. Overall a very good stay, thank you
Stayed 12 nights in Nov 2021
Response from Thank you very much for your comments on 15 Dec 2021
Thank you very much for your comments, we hope to see you soon Best regards

8/10 Good

Bernie

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The heated pool was fantastic.Reception staff attitude to clients was appalling apart from one who was very helpful.
Stayed 26 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities
The property is underneath the heated swimming pool and is very quiet, it also has panoramic views of the sea.
Stayed 28 nights in Feb 2020

4/10 Poor

Abs

Travelled with family
Disliked: Amenities
Property is beautiful nice place but not good for family especially family with buggy not a good ideal , sofa bed was broken , adult pool was heated but kids pool was not,even the baby pool was not heated ,the shower boiler was small so you need to take shower quick so it will be enough for others ,the shower was not enjoyable at all , good about this hotel is they have a free bus that takes you to town everyday like .
Stayed 9 nights in Feb 2020

4/10 Poor

Maryna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Strongly not recommended!
Terrible check-in experience, they refused to check us in before 2 even though we had 9 months old and hotel was empty, we had to wait in the heat for 2 hours. Very rude receptionist who refused to give his name, said there is a law in Spain not no present its name to others. Very uncomfortable beds, not even beds but mattresses which dance on not straight floors and squeaking every time you move. Huge holes between doors and door frames, constant noise because of winds going through them. There was a sand storm one night and our room was filled with dust, sand and dirt. We asked to move us to another room but they refused, we had to clean the room our self all the time. There is a small warm swimming pool and we planned to stay there with our baby but we were kicked out from there, since its only for adults. There's no information it on their home page about this, so if you have kids be ready to enjoy only cold one. The warm one is only for people who do not even swim, they just lay around and read books there. Room description say there is bathrobes, bidet, coffee maker, washing machine in the room but non of it was there. Old furniture, terrible lighting, small boiler in the room, so there is no chance for 2 people to take shower. After very quick first one you need to wait for 1 hour till the water gets warm again and next one can take shower later. Absolutely not welcoming staff, extremely child unfriendly conditions, uncomfortable outdated room. Please, avoid
Stayed 9 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked our stay here. Was a bit basic but clean. The childrens play area was a joke though! Couple of slides! Would stay again. Free Shuttle was great.
Stayed 8 nights in Feb 2020

6/10 Okay

Tom, Portland, ME

Travelled with family and small children, Travelled with partner
Sort of a Jimmy Buffet-esque hotel for older Brits on holiday. Even the heated pool was cool, the gym was lacking, a bartender was rude, but the rest of the staff was very nice.
Stayed 3 nights in Feb 2020

10/10 Excellent

Mandy, Middlesex England

Travelled with partner
Liked: Cleanliness, amenities
Lovely large apartment which was well equipped and very clean. Pool bar was good and supplied drinks and food, but a restaurant would have been nice. We went in February, the weather was fantastic and the complex was really quiet, which we lived
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in very good state of condition. Check in very quick and efficient. Staff polite and helpful. Location good, although on a steep hill.
Stayed 4 nights in Jan 2020

4/10 Poor

ANGELA

Disliked: Cleanliness, property conditions & facilities, room comfort
basic
when your booking says superior room with robes and the staff don't know anything about it and you in a basic room paid a lot of money for this spoiled my holiday hotel.com description is way off
Stayed 14 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Fairly quiet. Quite a large apartment for 4 adults with balcony. Large pool although as other reviews said, it was probably colder than the sea! Never got to go in the warmer small pool as sun beds were taken. Overall good value though.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, good location, good facilities, quiet. Looked after all our needs.
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Some parts of the room were a little shabby but thats my only complaint. For the price it was a really good deal and i would def come back again.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
There is no air conditioning and the kitchen was outdated
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the quiet adult only pool and the courtesy bus. Also it was close to supermarkets. We would have liked to see some entertainment in the evenings.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

YLS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as shown on the website - no hidden surprises. Our apartment was clean and bright and so were the surrounding outside areas. Staff very friendly and helpful. Would definitely return.
Stayed 4 nights in Oct 2019

10/10 Excellent

Jerwood, England

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,helpful staff, lovely pool and poolside bar. Clean and tidy not to over crowded
Stayed 7 nights in Oct 2019