Tenterden Hotel Guide - Beach Hotels in Tenterden, England

"We were allocated a disabled room as requested, on arrival we noticed that the corridor leading to the room was cold and on entering the room it was very cold. Presuming the aircon had not been activated I tried to switch it on to no avail. I went to the receptionist to ask for advice on how to turn it on and after checking on his computer screen he informed me that there was no heating at all in my room, but would provide two fan heaters for our use. When we switched on the heaters, the noise was so loud we could not hear the tv! After a sleepless night I asked the receptionist why a room with no heating was allocated to an elderly disabled person in the middle of the winter period, I received an apology and said she would mention it to her superiors. After we left we received a phone call to say we would be receiving a full refund...We have still not received it!"

"The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well."

"The room was ok, the hotel is a bit dated and basic but it’s a reasonable price so my expectations were not high and therefore it was fine for a night. "

"Staff were absolutely incredible. Dianna on reception was courteous, polite and ever so helpful. Thank you for making me feel like home during my stay. Dianna and her amazing team even helped out by washing and drying some clothing. Mid way through my work trip it was as a relief to know I had clean business and personal clothing. The young bar staff were also very kind and welcoming. "