Mandarin Oriental Hotel Group hotels in Upper East Side, New York

"Cute room"

"I have been staying at this hotel for years… It has never changed (in a good way) and Chris the bellman has been there for over 30 years!! He still remembers me when I come to visit! Excellent customer service excellent rooms excellent location and overall wonderful experience!!"

"Staff was friendly, hotel was nice! "

"This place was perfect for our annual family trip to the city! Very close to the 6 train that will take you downtown in minutes. Very clean and had every amenity you could need. It was also the most quiet place I have stayed in the city. The host was extremely helpful with any questions we had. I would definitely recommend this place. We love the huge couch for sitting all of our family comfortably. We also loved the HUGE TV in the living room. Perfect stay! Thank you Gertrude. We had a wonderful trip!"

"Excellent staff and service "

"We had a great time! The unit was nice. The area was safe and had a security guard on property. The owner’s were prompt with any questions. "

"Everything was perfect"

"Superbly comfortable room with attentive service"

"The postives: The location cannot be beat. Very easy to get to, door locks are super convenient, and 3 bedrooms in this area was amazing. My boys were glad to not have to share a bed and room! The host is WONDERFUL to deal with, and we didn't have to do a bunch of clean up/trash removal/sheet removal as we've had to do in other VRBOs, we just had to tidy up. This definitely reduced day of departure stress for us! Plenty of towels, extra blankets, extra toilet paper were all available. The beds and pillows were very comfortable and clean too. Things that can be controlled that may need some attention:The decor and couch is certainly different than indicated in the photos, not as charming as pictured. There is not a door on the 3rd bedroom which was just off of the kitchen. We found a curtain and hung it up for some privacy for our son, but it should have something there for any future guests. The uncontrollables: As it's an old building in NYC, the heating is uneven and floors are creaky but that did not take away from our positive experience at all. The apartment is on the 3rd floor with a narrow uneven stairway up to it. It was difficult to get our suitcases up and down the stairs so be mindful when packing your bags.Overall, we had a great time here and were happy to call it home for our stay in NYC. Thanks to the host! "