Waterloo Hotels

"Clean room and the view"

"We booked 3 of the exact same rooms at this property for $280/night and when we check-in, they told us one of the room can only accommodate 2 instead of 3 people so we need to make it work among ourselves because there is nothing they can do. After we went up to our rooms, 2 of them had wet carpet and cleaning supplies still in them. We had to wait another 20-30 min for them to finish up everything but our feet got wet from the wet carpet. They just said it will dry eventually. Later at night, the shower in the room that can only sleep 2 does not work so they switch us to another room where the shower did work but the toilet was broken. All they say is that there is nothing they can do until the next morning. When we check-out, they ran out of luggage storage space and basically told us to take our luggage somewhere else because there is nothing they can do. That's all we hear during our 2 night stay is "there is nothing we can do so you guys put up with it and make it work yourselves". Will not stay in any other Hilton in the future and I do not recommend staying there for anyone with their horrible attitude. "

"We liked the Breakfast/Coffee Shop and it was popular with the crowd. Limited, but equitable, Happy Hour menu at the Bar, includes a Burger and/or Beer/Drink option(s). Gym had high end equipment, the Pool, Sauna/Steam and Hot Tub were all really well maintained and equipped. The Museum was a great experience with some really cool pieces. Add a Billiard and shuffleboard table and Amenities get an A++. The rooms were spacious, water pressure was above average compared to most Hotels, "

"There are a few restaurants on the premises to choose from if you don't want to go out. The room was comfortable (LOVED the shower), fairly quiet, and the staff at the front desk were friendly and attentive. "

"I don’t like how they still have my card on pending and it’s been almost 2 weeks since I been there "

"Hot tub was dirty"

"The hotel (Forest Park Hotel) is owned and operated by a very rude young lady. The first room we stayed in (114) has no working air conditioning. They moved us to another room (208) which had bed bugs. The overnight front desk attendant with the hat was always on bs. I recommend saving your money and finding another suitable hotel. "

"Love this brand. Always professional and courteous. Can’t beat this location."

"Good breakfast "