Whitwell Hotels

"Great room, great view, great staff. No complaints"

"Location, Location, Location! It was excellent for getting to what we wanted to see. "

"Booked a basic hotel and that’s what I got, clean & warm. Perfectly fine for one night. Staff were absolutely lovely, especially Tina! "

"Good location, just the rooms were old and tired. Breakfast was okay. Overall the stay was average."

"Parking, excellent on site. Staff at reception, very good. Bar, not so accommodating as in my past visits. Very regimented and non flexible. In the past I have been looked after very well, but now is different. Maybe staff are carrying out change of operation rules but this chane does not encourage me to return. "

"Made to pay for parking but advertised free parking "

"It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing."

"The hotel has plenty of free parking which is a bonus. However, the rooms are in need of complete refurbishment. Furniture is dated and the bathrooms need complete modernisation. While disabled travellers are welcome. None of the rooms could be considered accessible due to all bathrooms having showers over the bath and it not being possible for some wheelchair users to use. A lot of the windows have blown and the heating needs updating. I have stayed here a number of times over the last few years, but nothing changes. However, on a positive, the staff are very friendly and helpful and the breakfast is good value for money. "

"Room very clean, very fresh smelling , parking by door, staff very friendly and helpful "