Riviera Maya Beach Holidays

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it. Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in. The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé. The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome. The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

I’ve been to lots of resorts before, but this one is a bit unique. The mascot is a penguin super cute the scented toilet paper 😂 they sprayed your bed and robe with a scented linen spray loved it! When leaving the room in the evening, they would come in and prepare your room for bed. I never had a bad meal. From the restaurant manager Augustin who greeted us every day knew us by name. All the sweet servers Jonathan, Victor, Lazaro attention to detail they made my mom’s birthday so memorable. Also the pool servers Gerard and Jose are so attentive I will miss every single one of them. Never went to the beach due to the storms, but overall the breathless views of the beach and resort 10/10. I joined there subscription so I can travel all there other resorts worldwide. But I can’t wait to revisit Devossion in playa never disappointed. Cheers!

Property itself was 6/10 Buffet food didn’t have a lot of variety and was not good to me 4/10 Restaurants were good but need reservations Cleaning staff 10/10 It smelled as soon as you entered the resort really bad because of the sargasso Beach access was nice had a swing bar

Great for the family

Great service and entertainment oh and the food

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it. Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in. The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé. The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome. The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

I’ve been to lots of resorts before, but this one is a bit unique. The mascot is a penguin super cute the scented toilet paper 😂 they sprayed your bed and robe with a scented linen spray loved it! When leaving the room in the evening, they would come in and prepare your room for bed. I never had a bad meal. From the restaurant manager Augustin who greeted us every day knew us by name. All the sweet servers Jonathan, Victor, Lazaro attention to detail they made my mom’s birthday so memorable. Also the pool servers Gerard and Jose are so attentive I will miss every single one of them. Never went to the beach due to the storms, but overall the breathless views of the beach and resort 10/10. I joined there subscription so I can travel all there other resorts worldwide. But I can’t wait to revisit Devossion in playa never disappointed. Cheers!

Prior to booking I had issues with getting conflicting payments for ocean front room as I had been recovering from cancer and cannot walk too far to the beach. I talk to the manager once I got there and I was sad because they would not answer their phone prior to the trip and I would always go to voicemai the manager fixed everything for me and checked on me every day and make sure my trip was flawless. I feel so rested and recovered thanks to the empathy of the manager Magali. She made sure she contacted me every day to make sure everything was OK and even saw me when I left to go back to Dallas. The hotel is so clean and beautiful and lots to do the ocean was great the cabana was my best part and the food was amazing at every restaurant that we tried. The staff was amazing as well. Best Trip I've ever taken

Great for the family