Riviera Maya Beach Holidays

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!! Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week. The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly. Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.

The food was very fresh and there was lots of variety. The only complaint is that it can be quite noisy at night especially if you have a room near the paring lot. There were trucks backing up with their beeping at 5:00am in the morning and the sound of cleaning in the hall ways very early.

I had an absolutely wonderful stay at Excellence Riviera Cancun. The staff were incredibly warm, attentive, and professional, making me feel truly welcomed throughout my stay. The resort itself is beautiful, peaceful, and very comfortable—an ideal place to relax and unwind. This vacation was unforgettable, and I look forward to coming back again!

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

I had an absolutely wonderful stay at Excellence Riviera Cancun. The staff were incredibly warm, attentive, and professional, making me feel truly welcomed throughout my stay. The resort itself is beautiful, peaceful, and very comfortable—an ideal place to relax and unwind. This vacation was unforgettable, and I look forward to coming back again!

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

Hotel was great and very beautiful. We stayed on the el Sid side and it was by far the most fun out of the 3 buildings.