Alcala Hotel Guide - Hotels with Yoga in Alcala, Guia de Isora

"Couldn’t fault this hotel, we had a fantastic stay "

"We loved our stay at the hotel however one criticism i have is when we checked in the receptionist told us we could have a late checkout as we were leaving in the evening but she didn't tell us that there was a 10 euro per hour charge we thought this was very unreasonable as we had spent a lot of money during our stay "

"I stayed at the The Ritz-Carlton, Abama with my husband and baby. On the second day of our trip, I contacted the concierge to request assistance with freezing our baby’s milk ice packs, and a member of staff came to our room to collect them. At checkout, we requested that the ice packs be returned to us. We were informed that someone would bring them down shortly, so we waited in our room for nearly an hour for an update that never came. Eventually, we went to reception ourselves, only to be told that nothing matching our description could be found in the freezer. A search was later conducted in the room service freezer, but the ice packs were still nowhere to be found. What made the experience even more frustrating was the dismissive attitude of the front desk staff. We were told that, according to their records and call logs, no calls had been made from our room that day, and we were even questioned about whether a staff member had actually come to collect the ice packs. The receptionist even showed us that there was no record or log of the request. I then requested that they review the CCTV footage near our room to confirm that a member of staff had indeed been sent to collect the items. At that point, the receptionist became noticeably quiet, especially as I had in fact called multiple times that day, including another request for an ice bucket. By this stage, we were already running late for our flight"

"Brilliant experience. Very friendly staff. Views of the ocean and location were excellent. Breakfast was scrumptious (special thanks to the chef at the omelette station) but food at other restaurants at the resort could get better (basics like burger and wrap were underwhelming) . Would definitely come again for the hospitality and the vibe."

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Lot of noise in the evening and the food was poor for the price"

"We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back. "