5 Star Hotels in Alcala, Guia de Isora

"Here’s a structured review based on your feedback: --- **Hotel Review** **Overall Experience:** I recently stayed at this hotel during the Easter holiday, and my experience was not as expected. **Breakfast:** - Breakfast was okay, but the dining area was very busy. **Check-In Experience:** - The reception and security staff were not very helpful upon arrival. Had to carry all our luggages ourself. Food and Drink Prices: - Prices for food and drinks were excessively high for the quality offered. Pool Area: - The pool was consistently busy, and they often ran out of towels. Noise Levels: - There was loud live Hard Rock music every night until midnight, making it difficult for my kids to sleep. Theme Awareness: - I was not aware that the hotel had a strong focus on Hard Rock music, which was not suitable for our family. Kids Club: My kids only spend few hours out of 10 days stay? Conclusion: Overall, I won’t be returning to this hotel. "

"This was our second stay at the hotel and we would definitely recommend it! The staff are all fantastic, friendly and so helpful from the reception desk to the bars and the entertainment team work so hard, the kids all adore them (our child had talked about them since our last visit and was so happy that they remembered her!) Rooms are a really good size, clean and well equipped. The only area for improvement is the buffet. The food they serve is really good, however, we often found it labelled incorrectly and it would be amazing if more dairy free options were available as there were days when there was very little choice and never any suitable desserts. Other than that, everything is fantastic!"

"A pleasant place, with friendly staff and good-quality food, that is let down by the truly desperate physical condition of some of the rooms. The grouting in the bathroom of the room we were initially given was black and ugly, and there were cracks where the sealant was coming away from the bath. We rejected it as unacceptable and were shown two further rooms that were far from pristine but not nearly as bad. How this place can be rated as five stars beats me. There are signs of underinvestment in maintenance all around the place, with crumbling and cracked paving etc. The state of the bathroom in the room we were allocated would disgrace a one-star hotel in most countries I’ve visited. Does the Tenerife tourism board not care about its reputation as a luxury destination? When was the last time it inspected Barcelo? There are plenty of facilities (seven swimming pools for example) and activities, with a stage and nightly discos and shows, if you like that kind of Butlins-type atmosphere. We enjoyed our stay but I wouldn’t go back - this looks to me like a place that has been on a path of slow decline for some time. In the end, the (mostly) good service can’t make up for the lack of spending to keep the property in a condition that justifies its star rating. "

"Best breakfast I’ve ever had with the largest selection and highest quality. The pool beach setting is fabulous. Staff is wonderful and the restaurants are really unusually good."

"Breakfast good with good service and selection. Would definitely go back . Enjoyed the live music in lobby and the layout of hotel is very good."

"Nice Location, amazing staff, didn’t try the food, pool and gym were standard. Rooms were slightly dated but when it’s 20°+ all day who wants to sit inside?"

"Staff are super kind Room was clean Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay "