Ancrum Hotels

"The staff were unbelievable friendly and made me feel so at home. Nothing was too much trouble. "

"Lovely cosy room and huge bathroom. Unfortunately both windows looked out onto a wall but that can’t be helped. Radiator worked well! The TV picture wasn’t particularly good but I tend to listen more than watch so it wasn’t the end of the world. The tv remote also needed more batteries. I told the staff of these things when I checked out. Breakfast was good although the times of 8am-9am were a little restrictive and I did feel rushed to depart by 10am. However, food was good, atmosphere was great and I’d stay there again"

"The hotel was lovely, huge bathroom. Way too quiet for us though. Breakfast was over cooked, eggs on my wife’s eggs benedict were nearly hard boiled, bacon was tough. Very steep stairs down to breakfast room. The bar was closed most of the day, with a bell for service. We tried it but no one came. The staff were lovely, but just not enough of them, and same ones we’re doing everything. With the size of the hotel, this was an impossible task. We ended up spending most of ur time at the hotel opposite."

"Wonderful stay! "

"Very friendly staff, amazing food - roast lamb was delicious, lovely breakfast and again friendly smiling server Would definitely stay again !"

"Very clean room, great staff (friendly & helpful to the max, nice amenities. The Balcary has great ambience. So very happy to have stayed here. Have to point out the nice breakfast service. Wonderful!!!"

"Yes"

"Comfortable, warm, clean room. Gentleman on the reception desk was very friendly and welcoming."

"Staff were really pleasant and were not an issue. The room and hotel is massively outdated and not worth the money it is sold for. In my opinion it is falsely advertised The pictures looked nothing like our room. The bedding was a yellow colour. The headboard has sweat stains on it. The bath side/floor was rotted, the furniture was extremely outdated. Rooms were too hot, when opening window the extract from the kitchen entered the room. Light from the hallway lit the room all night Not a good experience "