New York Hotel Guide - Brooklyn Heights Promenade hotels in New York, United States of America.

"Everything is good good"

"The staff were friendly and helpful, our room was immaculate and comfortable. Would definitely recommend and great location to subways, 9/11 memorial, ferries and south street seaport."

"Friendly staffs. Nice view on our window. "

"Breakfast, which was not included in the price of the room, was too expensive. Selection was average but good. "

"I’ve stayed in this hotel many times, years ago. Since then i guess they’re under new management. Still a clean hotel and the location is the best. But the rooms aren’t as cozy as they used to be. The hotel restaurant is different…and mediocre at best. The coffee shop in the lobby is no longer Starbucks. It’s decent, but coffee is kind of weak. You can’t charge anything to the room anymore, which just seems dumb considering they’re right on the property. The worst thing was that it was unseasonably warm in NY and the hotel and rooms were HOT. We asked the desk to adjust the temperature in our room because you can’t control it yourself. We heard other guests with the same complaint. All they did was open the window. This used to be my go-to hotel when i stayed in Brooklyn. Not sure if I’ll stay here again. It was a disappointment considering we used to love it years ago."

"Great staff"

"The hotel is beautiful, however not very functional unless you are a solo traveler. The bathroom is a small glass box that you can hear/see everything through, which is not ideal when someone else is in the room. The shower floods across the whole bathroom floor because there is no door separating the shower and toilet, so you will be standing in a puddle when using the restroom unless you dry it up. Also extremely disappointed in the actual check in process. We arrived earlier in the day and inquired about early check in, to which the staff at the desk said the room was not ready yet but that they would place us on a “priority list” and give us a call when it was ready. So we stored our luggage and went to kill some time. We arrived back at 3pm, the original check in time, and were told that our room just needed to be ‘inspected’. So we sat in the lobby and waited for almost two hours for our room to be ready, until we couldn’t anymore as we had a reservation. I asked the front desk if there was an ETA on the room and they said they could not provide one, but they would call and email me once the room was available. So we stored our luggage again and left. We did not receive a call or email at all letting us know our room was ready. We were finally able to check in around 9pm when we got back to the hotel. Not being able to provide early chen in is understandable, but to promise a 3pm check in and not be able to provide a r"

"Breakfast was plentiful and fresh."

"Awesome "