New York Hotel Guide - Ellis Island hotels in New York, United States of America.

"Amazing guest experience, clean room, great amenities. Just wish there was a mini fridge in the room. Other then that everything else was excellent"

"I am still waiting my deposit to be refunded. Vanessa Ramlal 7apr to 12 Apr 2026"

"I recently stayed at the Hilton New York Downtown and unfortunately had a very disappointing experience that I feel compelled to share. One of the most concerning issues during our stay was the lack of hot water. After a long day in cold New York weather, my elderly parents and I returned to our room expecting basic comfort, only to find that there was no hot water available. This forced us to shower in cold water, which was extremely uncomfortable and unacceptable—especially given that my mother has asthma. Situations like this can directly impact health and well-being, and I was quite dissatisfied that such a fundamental amenity was not available when needed. Additionally, we experienced a very alarming and frightening situation late at night. Around 2:00 AM, a group of 4–5 intoxicated men came to our door and attempted to open it. They remained outside our room for approximately 30–40 minutes, creating a highly distressing and unsafe environment for us. As guests, we expect a basic level of security and peace of mind, but this incident made us feel vulnerable and deeply unsettled. Overall, this stay did not meet expectations in terms of both comfort and safety. I hope the hotel takes these concerns seriously and improves their service and security measures to ensure that future guests do not have to go through a similar experience."

"Great location and room was fab. The walks a bit thin can hear noise from other room. Whilst there are coffee, tea and water facilities free on the ground floor a kettle in the room would be great. This would not however stop us staying here again staff were amazing. "

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"Excellent "

"The room was clean and staff nice. The lobby was very small and the coffee they served in the morning was NOT good"

"Everything clean, no problem with check-in, the only thing the refrigerator it’s doesn’t work in my stay. Overall, was an excellent hotel."

"Air cin was heating also..rooms are cold without and duvet are too tjin ..need extra blankets ...floor is concrete and brick walls so very cold ... balcony was covered in brick dust from buikding work but coyld of been washed away beforehand as its a few weeks of dust not a day or two worth .. i had to rinse balcony and clean table and chairs .. "