Aparthotel

Hotel Suites La Roca

Property class: 2

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Hotel Suites La Roca provides a rooftop terrace and more. Stay connected with free in-room WiFi.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Room

Family Suite, 2 Bedrooms, Kitchenette

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 1 King Bed, Kitchen

Lobby

Superior Suite, 1 King Bed, Kitchen

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Kitchen

Private kitchen

Superior Suite, 1 Bedroom, Kitchen

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Private kitchenette

Superior Suite, 1 Double Bed, Kitchenette

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Room

Superior Suite, 2 Bedrooms, Kitchen

  • City view
  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the area

Located in Cancun, Hotel Suites La Roca is in the city centre. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Xoximilco and Cancun Cultural House are also worth visiting. Visit our Cancun travel guide
Map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    4 min drive - 1.8 km
  • Mercado 23
    13 min walk - 1.1 km
  • Las Palapas Park
    19 min walk - 1.6 km
  • Plaza 28
    3 min drive - 2.2 km
  • Cancun Mall
    4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Restaurants

  • El Paisano Del 23
    9 min walk
  • La Suegra
    9 min walk
  • Cremeria Ysalchichoneria 4 Hermanos
    10 min walk
  • El Pocito
    7 min walk
  • Happy Cake
    6 min walk

About this property

Hotel Suites La Roca

  • Aparthotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Hotel Suites La Roca provides a rooftop terrace and more. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Express check-out, express check-in and concierge services
    • Luggage storage, tour/ticket information and smoke-free property
    • A 24-hour front desk
  • Room features
  • All guest rooms at Hotel Suites La Roca include perks, such as wet bars and air conditioning, in addition to amenities, such as free WiFi and minibars.
  • Extra amenities include:
    • Rainfall showers and free toiletries
    • 55-inch flat-screen TVs with digital channels
    • Kitchenettes, fridges and microwaves

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Limited on-site parking
  • Onsite parking options include a garage

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Minibar
  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Outdoor areas

  • Rooftop terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 14 April 2025 to 28 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • Mastercard
  • Visa

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does Hotel Suites La Roca have a pool?

Yes, this property has an outdoor pool.

Is Hotel Suites La Roca pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Suites La Roca?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Suites La Roca?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM.

What time is check-out at Hotel Suites La Roca?

Checkout is at noon.

Where is Hotel Suites La Roca located?

Located in Downtown Cancun, this aparthotel is within 1 mile (2 km) of Mercado 23, Las Palapas Park and Xbalamqué Theater. Mercado 28 and Benito Juarez Municipal Building are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Suites La Roca Reviews

5.8

6.0

Cleanliness

5.2

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 22 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 7 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 30 out of 86 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication

Hotel is closed!!!

This hotel is closed!! They took our money and never told Hotels.com that it was closed. Doors are barred and no one inside. Had to stay at another hotel across the street so we saw that it was always closed.
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Disliked: Cleanliness
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Stayed 2 nights in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We unfortunately had to verify by ourselves that the negative comments are true. We don't recommend at all.
Stayed 7 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Este lugar casi está inhabitable, no corresponde las imágenes que publican con las reales, la habitación súper sucia con demasiado mal olor, baños asquerosos, para dormir un colchón en el piso. Nos tuvimos que ir, rentar en otro lugar y no nos devuelven el dinero. Fue un ROBO
Stayed 4 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel muy sucio y antiguo, no se los recomiendo para nada, la alberca no funciona, en general todo está muy sucio, paredes, manijas, jamás regresaría.
Stayed 8 nights in Dec 2024
Verified review

6/10 Okay

Liked: Communication
El problema es la suciedad en las paredes externas que se puede soluciinar rapido. Las habitaciones están en buenas condiciones para el precio. Y la alberca no estaba habilitada lo cual fue una pena.
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, communication
No tenían servicio d internet ni de agua para bañarse
Stayed 7 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Le falta muchísima limpieza y cuidado de las habitaciones.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån
Stayed 10 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No me gustó
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Sucia , en una ubicacion super peligrosa todos los taxistas nos recomendaron no salga de noche por aqui ... mal expedia por que teniamos otro hospedaje y nos cancelaron ahi sin saber las condiciones del hotel y que es muy peligroso por ahi . Nos fuimos a playa del carmen 2 dias y al regresar ya eataba rentada la habitacion y aun no acababa nuestra renta .
Stayed 6 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
Это ужасно грязно и душно.
Stayed 8 nights in Dec 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Es una farsa ese hotel NO respetan las reservaciones hechas con expedía, me enviaron a otro hotel más barato y de menor categoría
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort

Un muy mal hotel

El hotel es muy malo las toallas son sucias sin lavar las sabanas igual no dan cobijas y la cocineta es muy sucia el baño se ve que nunca lo lavaron aparte estaba tapado y nunca me li destaparon aunque puse muchas veces la queja el piso sucio en resumidas cuentas un desastre de hotel perdi mi dinero ahy solo pase rabias
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Espectacular

El mejor hotel de toda la ciudad, en relación precio/calidad. Gran ubicación, cerca de todo. Atención excelente por parte del personal. Siempre volveré al Suites La Roca.
Stayed 6 nights in Jan 2021
Verified review

2/10 Terrible

Liked: Amenities, communication
Disliked: Property conditions & facilities
Nada es lo que publican en sus fotos, mejorarian si usaran olores en las habitaciones y el paqueo, NO TENGO QUEJAS DEL PERSONAL, son muy amables y previsible. Pero fue una gran decepción ver las fotos publicadas y ver otra cosa al llegar.
Stayed 5 nights in Dec 2020
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
so gostei do preço,o restante deixou muito a desejar.
Stayed 4 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

BIen todo

Buena experiencia
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort

A comfort and placental place

This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Stayed 10 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities
Friendly staff, especially the Argentinian man, simply the best atttitude.
Stayed 2 nights in Jul 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi recervación, me generaron un gasto extra para buscar en la noche alojamiento, aun informandoles que iba a llegar a esa hora que si no había problema y me dijeron que no.
Stayed 5 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo , equipado y limpio
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Room comfort

Regular

La atención fue buena pero el hotel necesita mantenimiento urgentemente, las paredes están sucias los colchones más que sucios, problemas en las puertas, las duchas no sirven.
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas instalaciones y la limpieza excelente sin duda lo recomendaría
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities
Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Stayed 5 nights in Jan 2020