Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza Las Americas

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

Hotel Xbalamque and Spa Cancun offers a peaceful haven in bustling downtown. Enjoy drinks at the poolside bar or book spa treatments like deep-tissue massages and facials. La Adelita restaurant serves Mexican cuisine. Complimentary public WiFi and attentive staff are available.

Good

Popular amenities

Bar
Spa
Room service
Housekeeping
24/7 front desk

includes taxes & fees

14 Nov - 15 Nov

Room options

Check availability for these dates

Tonight

Oct 31 - Nov 1

Tomorrow

Nov 1 - Nov 2

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Standard Room, 1 Double Bed

Good

Highlights

Air conditioning

TV

Rainfall showerhead

Private bathroom

Daily housekeeping

Wardrobe

Desk

30 sq m
Sleeps 2
1 Double Bed

Standard Double Room, 2 Double Beds

Highlights

Air conditioning

TV

Rainfall showerhead

Private bathroom

Daily housekeeping

Wardrobe

Desk

30 sq m
Sleeps 4
2 Double Beds

Superior Room

Very good

Highlights

Air conditioning

TV

Private bathroom

Bathrobes

Rainfall showerhead

Minibar

Daily housekeeping

Wardrobe

42 sq m
City view
Sleeps 2
1 King Bed

Suite with Street View

30 sq m
Sleeps 2

Double Room Standard

30 sq m
Sleeps 2

Quadruple Room Standard

30 sq m
Sleeps 4

About the area

Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

Las Palapas Park - 2 min walk - 0.2 km
Benito Juarez Municipal Building - 6 min walk - 0.6 km
Plaza 28 - 8 min walk - 0.7 km
Plaza Las Americas - 5 min drive - 2.2 km
Puerto Cancun Marina Town Center - 10 min drive - 2.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

‪La Parrilla - ‬2 min walk
‪Av. Yaxchilán - ‬1 min walk
‪Los Pescaditos - ‬2 min walk
‪Cheester - ‬3 min walk
‪Cocina Libanesa Sahara - ‬2 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel near Langosta Beach

You can look forward to a poolside bar, a terrace and a garden at Hotel Xbalamque and Spa Cancun. Indulge in a deep-tissue massage, a body treatment and aromatherapy at Spa Xbalamqué, the on-site spa. The on-site restaurant, La Adelita, features Mexican cuisine. Free WiFi in public areas is available to all guests, along with a hair salon and car hire on-site.

You'll also find perks such as:

An outdoor pool
Free self-parking
A porter/bellboy, free newspapers and a front desk safe
Laundry services, concierge services and luggage storage
Guest reviews give top marks for the helpful staff, first-rate property condition and location

Room features

All 90 rooms include comforts, such as air conditioning.

Extra conveniences in all rooms include:

Bathrooms with rainfall showers and free toiletries
TVs with cable channels
Wardrobes/cupboards, daily housekeeping and desks

Similar properties

Parking included
Free WiFi
Air conditioning
Housekeeping

includes taxes & fees

14 Nov - 15 Nov

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

La Adelita

Things to do

Full-service spa
Outdoor pool
Sauna

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Hair salon
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Prenatal massages
Reflexology
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

More

1 building
3 floors
Built in 1990
Designated smoking areas

Room amenities

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

TV with cable channels

Food and drink

Limited room service

More

Air conditioning (climate-controlled)
Desk
Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort

Hotel Xbalamque Resort Cancun

Xbalamque

Xbalamque Cancun

Xbalamque Hotel Cancun

Hotel Xbalamque Cancun

Hotel Xbalamque

Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Hotel Xbalamque and Spa Cancun?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Xbalamque and Spa Cancun on 14 Nov 2025 start from €31.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xbalamque and Spa Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Xbalamque and Spa Cancun?

Self-parking is free at this property.

What time is check-in at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Xbalamque and Spa Cancun?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Hotel Xbalamque and Spa Cancun located?

Located in Downtown Cancun, this spa hotel is within a 10-minute walk of Las Palapas Park, Mercado 28, and Benito Juarez Municipal Building. Mercado 23 and Ceviche Square are also within 15 minutes.

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Hotel Xbalamque and Spa Cancun Reviews

7.2

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Okay

Jose Antonio Casto

15 Oct 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

No wifi at all , really old appliances, some of them don't work properly, no way to get with some of the staff unless you have to go to the front desk, no even a phone

Stayed 5 nights in Sep 2025

10/10 Excellent

Destiny

10 Jul 2025

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.

Stayed 5 nights in Jun 2025

6/10 Okay

Maria

2 May 2025

Disliked: Property conditions & facilities

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff

Stayed 2 nights in Apr 2025

10/10 Excellent

Arturo

18 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location close to public transportation is perfect

Stayed 7 nights in Feb 2024

8/10 Good

Nataliia

3 Apr 2025

Liked: Cleanliness, staff & service, amenities

Pretty good

Stayed 7 nights in Mar 2025

10/10 Excellent

Thomas

18 Jun 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent friendly and helpful staff beautiful architecture classic old world, Mexican style wonderful cool and everything you could ever want right next-door

Stayed 3 nights in Jun 2023

8/10 Good

Armine

14 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.

Stayed 3 nights in Nov 2024

10/10 Excellent

Omar

26 Apr 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

The staff was professional and welcoming! Definitely will be back!

Stayed 4 nights in Apr 2023

10/10 Excellent

Arden

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.

Stayed 7 nights in Apr 2025

10/10 Excellent

Aysegul

26 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.

Stayed 4 nights in Sep 2024

10/10 Excellent

Dmytro

14 Jan 2024

Liked: Cleanliness, staff & service

Reasonable price.

Stayed 5 nights in Dec 2023

2/10 Terrible

Sanjuanita Rodriguez

10 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel was ugly and dirty and smelled horrible

Stayed 6 nights in Sep 2024

2/10 Terrible

Harry

30 Nov 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Rude staff

Stayed 2 nights in Nov 2024

10/10 Excellent

Sabin

18 Jul 2023

Liked: Cleanliness

Very good🌸

Stayed 3 nights in Jul 2023

8/10 Good

Diana

26 Jul 2023

Like

Stayed 1 night in Jul 2023

6/10 Okay

Lakhsmi

7 May 2025

Disliked: Amenities, property conditions & facilities

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

Stayed 1 night in Apr 2025

2/10 Terrible

Stefana

14 Mar 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.

Stayed 9 nights in Mar 2024

2/10 Terrible

Carlos

17 May 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

In not a good hotes

All the rooms are old and not clean the tv is older also the mirrows the pictures in the hoteles.com are very very different

Stayed 2 nights in May 2024

4/10 Poor

BONNIE

18 May 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

Stayed 8 nights in May 2025

10/10 Excellent

David

1 Jun 2024

Liked: Amenities

Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.

Stayed 8 nights in May 2024

8/10 Good

Rodney

6 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities

The hotel was clean and we really enjoyed the swimming pool and the spa. We both had hot rock massage. The front desk staff were very helpful in getting information about taxis and buses. The TV in the room was an old tube style TV you can only get Mexican channels and you cannot connect With your tablet to watch English movies and YouTube. There is no microwave or fridge in the rooms. We bought a cooler box and bought ice. We would gladly stay again. The restaurants nearby are reasonably priced and good. The hotel is close to the R1 bus For going to the beach. It is also close to ADO.

Stayed 7 nights in Jan 2024

2/10 Terrible

Heather Joyce

24 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.

Stayed 7 nights in Aug 2024

4/10 Poor

Dave

7 Jul 2023

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, communication

The property had an interesting vibe to it, and with a little polish would be a very nice stay in the center. Unfortunately when we went to bed the first night we noticed that the sheets were terribly stained and obviously had not been changed. While the property advertises wifi, it's only in the common areas and nothing in your room. The sink in the washroom was in terrible shape, the towel rack in the bathroom hangs right over the toilet so makes it challenging to dry your towels and use the bathroom. Finally my vehicle was damaged in the parking lot and I asked several times to have the video reviewed so we could determine who did it and they never got back to me so now i'm out 30 k for fixing it myself.

Stayed 3 nights in Jul 2023