Catrine Hotels

"This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...

"Very clean and well maintained property. Short and easy walk into the town centre. We would stay again and recommend it to anyone "

"Very clean and central. Would recommend! Spiral staircase was a bit steep."

"Area was lovely plenty of places toeat"

"Great hotel, lovely staff"

"First time at the western house hotel and was very impressed. First impressions are important and the member of staff at reception was welcoming and super efficient..she sorted out dinner for us and went over and above to ensure a great stay. Room was spacious and clean. Huge bathroom! Breakfast was amazing and fantastic value.. Would definitely recommend..."

"Stunning hotel . Lovely attentive staff Extremely comfortable "

"Dining options excellent, great location and clean rooms with friendly staff "

"Lovely atmosphere. Food amazing"

"The surrounding leaves much to be desired but still excellent place to stay - buses nearby & parking to the rear"

"Didnt like that there was no shampoo nor conditioner but everything else was absolutely fine"

"1 night stay, thoroughly enjoyed. Staff make this hotel. Definitely recommend "

"Lovely premises, very comfortable and quiet. In an excellent location for the centre of Ayr. "

"Nice leisure facilities, comfy beds. "