Wrexham Hotel Guide - Chirk Castle hotels in Wrexham, United Kingdom.

"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Older but well kept, helpful staff."

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Check in process was unclear. Felt like I was inconvenienceng staff by needing to check in. Room was really cold first night. I advised staff of this in morning and was given a heater for second night which helped. The restaurant had not recived their food order so many items were missing. Light in bathroom kept turning off on its own. The only real positive was the breakfast which was good, and the staff member on in the morning was polite and attentive. "

"The staff are always friendly and helpful, the beds are very comfortable. We always stay here whenever we are in the area and it is easy to park the car."