City of Westminster Hotel Guide - Historic Hotels in City of Westminster, London

"Lovely hotel, friendly staff. Clean rooms! Comfy beds, excellent service ! Loved the heated towel bar. Shopping near by, close to many tourist attractions. "

"Really nice place to stay. It’s well located (theaters, restaurants, underground station) "

"Generally good after a very slow queue for check-in (20 minutes). Friendly and attentive staff (although not quite enough of them?). Food great and cocktail bar fine. One of the main lobby lifts kept malfunctioning- nobody on had to fix it? - so there were some long waits there too (minimum 5 minutes at some times). "

"Extremely bad customer service. Had a problem with the Air-conditioning, Reported nothing have been done.Instead of Air-conditioning, heating was working we were roasted all night. The manager can't even speak English. Extremely bad customer service, I will never go back even for a Free night "

"Staff were lovely, hotel was clean but in need of renovations and soundproofing. Room was super comfy but the noise from the elevator and corridors was very intrusive. Cafe bar expensive, £5.50 for a very weak small coffee even in London that’s a lot. Location was excellent though. In between two main tubes and downhill walk through Kensington Gardens to all the museums"

"Location is excellent but mattress is terrible. The mattress was like a slide, it was very worn out. Requested the hotel not to enter my room, and they entered it twice every day without my consentment due maintenance issues, plumbing, sewage, leaks, …. I never reported an issue, but they had an excuse to enter it. Maintenance team went inside my bathroom and closed the door and never saw any repairs. The first day they left a mess in my bathroom, second day they left the shower sewage open, I complained about that, and the maintenance guy told me I could close it. It is not my job to do their job. Restaurant high tea time pretty expensive for the quality. I would not recommend it. Requested two time helps with taxi, they ignored me “ go outside and find it yourself” Manager told me due maintenance issues, she was going to process a partial refund for compensation, never did. Not the worst, not the best. The day I left they did not want to print the confirmation my account/ expenses account was closed. They had a voucher open and did not wanted to print a confirmation it was closed. They blamed Expedia for everything. "

"Great hotel. Easy location. Staff were all so polite and friendly. Great breakfast. "

"The hotel is ideally located for ready access to Paddington station and within easy walking distance to Hyde park. The hotel is good for the price other than being a little dated and tired in places.Our room was compact but clean. The breakfast was adequate but not impressive some of the cooked food was cold and there was no choice of alternative milks. However the staff were friendly and accommodating. Overall all we stayed one night at this hotel which suited our needs perfectly."

"Short walks from most of the places to see."