Colby Hotels

"Good amount of parking. Food was excellent. Nice and spacious rooms."

"Clean room. Excellent and courteous service. Staff very knowledgeable and friendly. Will come again. No issues."

"Whilst I am sure this kind of property appeals to many, it wasn't what we were expecting. We appreciate it is a castle first, then hotel, but we have stayed in plenty of castles that still offered a very good hotel experience. Our room, apparently an upgraded one [we booked a superior kind] was small and very cold. The host promised us a heater, but it never materialised. The rooms have no TV ["because it is a castle"], but still have TV points in the room. Despite the hotels.com description, there is no spa and there is no hot tub, not that that aided our choice in the first place, but putting it out there for others; they don't exist."

"Stayed here recently and unfortunately the experience was disappointing. The overall condition of the property feels quite poor and in need of refurbishment. The rooms and facilities seem outdated and would really benefit from a proper upgrade. One of the main issues was the noise — we could clearly hear flushing and plumbing from the room above, which was quite disruptive, especially at night. Parking was also misleading. The listing suggests that parking is included, but in reality it is not, which caused confusion and inconvenience on arrival. Overall, the hotel has potential due to its location, but in its current condition it does not offer good value. A significant upgrade and clearer information for guests would make a big difference."

"Room good size but needed but of maintenance. Marks on walls, wallpaper coming off. A bit dated but comfortable bed. Bath had 2 long hairs in it but otherwise clean. Car park small and managed to get last space. Saw 2 other cars come in but no spaces left. Also sign saying non residents could park for a fee? Do not think this should be allowed given size of car park. Must be difficult for guests with children and luggage if they can't get a space."

"Clean room"

"It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer. The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait. Rooms were nice and clean. Staff were welcoming. The games room has seen better days. "

"Just two nights at this perfectly located hotel with mature lovely gardens and country house features. Very convenient for Ullswater lake and walks. The staff were very helpful and attentive. We could not fault the reception, bar and dinning room team, they were great. The room we had was spacious and clean, with decoration and furniture in keeping with an old country house. The breakfasts and evening dinners were well presented and of high quality. Although we are retired, we could see the hotel as an excellent wedding venue. Overall, great value and we appreciated the unique and wonderful setting. "

"The accommodation was lovely although a little tired in places. We stayed in a Geo Dome (D2) and although the weather was not ideal due to Storm Dave the room was warm and comfy. I slept well enough and toilet not far from the dome so no real issues. The thing that let the place down was the service in the pub/restaurant. We had a table booked for 8pm, turned up ten minutes early ordered just after 8 and at 9:10pm we had to ask if we had been forgotten about! We had but the chef reopened the kitchen and cooked for us and eventually got our meal at 9:30ish. A little too late for me but my husband said his food was delicious - Giant Yorkie and a leg of lamb he said was cooked to perfection. Breakfast again this morning was extremely slow and once again we had been forgotten about. All things which can be helped never mind how busy it was. It was heaving last night. Atmosphere made up for it. "