Ski Hotels in La Altagracia

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "

"Staff were very friendly , courteous and helpful. "

"We loved everything about it. Staff was amazing and made being from the US so easy. "

"The staff were great from house keeper to waiters and shuttle drivers. There is plenty to do and you don’t have to leave the resort. Best food spot was the sandwhich shop and coffee shop. Hope to revisit!!"

"Great stay! Everything was great "

"Absolutely enjoyed my stay but the food was not good. However that is seriously the only bad thing to say. We did Mirage club swim up suite and got placed on the side of the hotel so we had more privacy which was nice (not facing the pool). We did request a king bed and got 2 queens. I would suggest calling the resort before arriving to confim room location and bed."

"We had a fun family vacation and Reinaldo Sanchez from the guest service team took great care of us. We enjoyed the resort and family time!"

"We had an overall pleasant experience. The pool area is very nice and well-maintained, and the food was okay with a decent selection. The staff were generally good, and despite some maintenance issues around the property, they were very helpful and responsive whenever we needed assistance. Housekeeping did a great job—our room was kept clean, and the cleaners always made sure we had everything we needed, including bottled water. Overall, a comfortable stay with friendly and accommodating staff."

"The rooms were nice! House keeping comes daily, if not every other! The pools are great, very clean. There are three pools. Two with pool swim up bars and a kiddy pool. One pool is chosen as the party pool, and the other is more relaxed and quiet! The beach is beautiful and has several vendors daily! Also, daily offers for pineapple and coconut drinks!! $5 each! Highly recommend this property! "