Juanillo Hotels

"Food was terrible. Some staff were rude. The towels smelt horribly. Very little purified water. On a brighter note, rooms were clean, housekeeping was quick. Resort was very well taken care of, beach was amazing."

"No shade. Was amazed at this. Had to sneak out before dawn to put a towel on chair that was under one of the 34 umbrellas for the approximate 500 guests and it was removed by other guests anyhow. Signs told everyone not to do this, but the umbrellas were too few and everyone did it. There had no umbrellas on the beach. Filter (or lack of) from air conditioner in room gave us an upper respiratory infection. Staff were nice. "

"My experience at Majestic Mirage Punta Cana started off very poorly due to an extremely frustrating and poorly handled check-in process. A day before arrival, I requested an early check-in at 2 PM since I was traveling with an infant. I understood it wasn’t guaranteed, so when I arrived and was told the room would be ready by 3:00–3:15 PM, I was fine waiting. However, when I returned, I was repeatedly told the room was still not ready and asked to wait longer—first 40 minutes, then more time—with no clear explanation or honesty. What made this worse was the lack of transparency and urgency from the staff. I had a tired and hungry infant with me, yet no effort was made to assist or communicate properly. After pushing back, I was offered another room and assured it had the poolside view I paid for. This turned out to be false, as the room faced a small pond instead. Only after further arguments did I finally receive the correct room around 5 PM—two hours after the promised time. This felt misleading and unprofessional. Although the resort itself was otherwise good, this experience left a lasting negative impression. Delays can happen, but poor communication and dishonesty are unacceptable. I would not recommend this resort based on how this was handled."

"Viajar con más tiempo para disfrutar todas las áreas."

"Muy buen servicio, tuve un problema con el cuarto y lo notifiqué y en lo que fui a comer ya estaba resuelto. Todos muy amables y todos los servicios funcionaban."

"Food is bad"

"Great stay "

"The staff was amazing, from beginning until the end of our journey. They have a wide variety of food, lots of activities for everyone, shows, you name it. A children's water park which is not big, but it wasn't too crowded when we traveled which made this a plus. The water park is a must do for the little ones. If youbare looking for a well-maintained, entertaining, and customer service friendly, this is a must visit location."

"Family and friendly .. 💕"