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"Receptionist at pre check in was a little abrupt. My room wasnt clean and i had to ask for tea, then had to ask for milk. Bar staff friendly "

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"Very good stay "

"Nice place with a great steak dinner"

"Lovely breakfast and staff Room we had was great for a family of 3 Some communal areas are still under construction but the rooms are very clean and furnished to a good standard"

"Your staff, from reception [Olivia] to bar staff and bar manager were so helpful and kind. We also met a couple of other staff members [new there, from your other hotel]. Such lovely people. We wnjoyed speaking with everyone and getting insight about the manor."

"We booked a room for 2 adults and 2 children. We have previously stayed at the hotel a few years ago and had no problems. Yet this time when we went in the sofa bed was not set up. We spoke to the lady in reception who came back to the room with covers and we were told it was normal that guests set up the sofa bed ourselves. We struggled to get it flat and when we raised this , it was implied that it was our problem and there was no other rooms. The sofa bed had no mattress and was incredibly uncomfortable. The sofa bed is not very large and has large arms on the side. It was not really big enough for our two children to sleep on. I can’t recommend anyway staying if they have to use the sofa bed. The hotel itself is basic and clean. The breakfast is cereal and toast and was what was expected. Apart from the bed the hotel had everything that was needed."

"No warning about the jacuzzi not working, I was not best pleased about this. I came last year it was working, but I don’t think I’ll stay there again. "

"Car park difficult access. Bed uncomfortable"