El Pajar Hotels

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"All good. Great fun events for children. Pool area is lively and supervised, but there’s also plenty of quiet areas for relaxing in the sun. Great range of choices for all meals in main restaurant; didn’t use the snack bar."

"Pool and garden areas are great and alway kept clean and tidy. Staff friendly. Rooms good. Breakfast is comprehensive and starts at 7 which is good if you’re going out for the day. Only negatives are - tvs are not smart no Netflix or Amazon YouTube etc… some machinery noise humming in room maybe affect you if a light sleeper. "

"We booked fairly last minute for a weeks getaway. The property was clean, reasonably well maintained and in a good location for the beach etc. The room was decent, though we had twin beds and the kitchenette was a little under equipped, it was spotless and in decent condition. The pool area was lovely, not crowded and the bar was easily accessible. Be careful on the tiled floor though. It’s slippery when wet but there are lots of warning signs. Good breakfast buffet and the evening meals looked decent (though we didn’t have any, it was usually busy). There’s a handy supermarket around the corner. The staff are friendly and efficient too. Great base for a holiday."

"This as our 6th visit which in itself speaks volumes. We love this hotel and the area it is located. However, we did notice a difference in the quality and choice of the half board dinner this time. Enough so to possibly consider only going bed & breakfast next time,"

"We had room only The rate was excellent - the room was as described Went for cheaper road side option which was lovely as it got the sun after the pool lost it The beds are large and comfortable And there is a seperate living area and kitchenette There’s ample sun loungers and reasonable prices cabanas My only criticism would be that it would be nice to have the fridge cleared of chargeable items so you could use it with a supermarket shop I would happily stay again Thank you axel beach"

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"Excellent experience and mostly because the staff were so attentive and pleasant "

"Buffet evening meal was disappointing There is no actual bar open until 10pm for 45 minutes Lovely apartment Lovely pool Will definitely return"