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"Exelent food,service, instalations very clean . Ubication was perfect . Beach, clean and fun. I am going back soon."

"Un hotel completo, comida muy rica, bebidas muy ricas, hospedaje cómodo, personal superi amable, ojo todo esto en temporada baja cuando fui"

"Our family had a wonderful time in this resort. Staff were very kind, respectful and accommodating. Beautiful and clean place. The food from all the different restaurants were delicious. Over all would recommend this place to family and friends. "

"Everything was amazing other than our check in experience!! It took over 2 hours and Alejandra was not helpful at all, she had a MAJOR SUPERIORITY ATTITUDE for such a young inexperienced person! We’ve stayed here at this exact Riu 5 times now and this was our first really bad experience!! Not Nice at all!! Also the rooms were so-So!! Average, not impressive at all. We stayed at the the Riu Vallarta and Veronica the manager there was way more accommodating than the manager at the Pacífico Palace!! We upgraded our room and ended up having a suite which was originally advertised on Agoda which we thought we were getting but, once again didn’t receive what we booked!! Hence we paid an extra 500$ Canadian for the room we thought we were getting and were supposed to get through Agoda!! We will be taking this up with Agoda once we return to Vancouver, Canada. All in all Riu needs to upgrade their management staff!! I asked to talk to the GM and they sent some useless person called Elvira to help and she did basically nothing!! Again had a horrible attitude!! They would never last in Canada in this field!!"

"The resort was clean with great food and amazing beach. The rooms were clean and the staff was very helpful."

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"Our room was spectacular and clean. Amazing view. But, all appliances were VERY loud. I used the washer/dryer for all the wet clothes and they were so loud that nit even closing the doors helped the noise. The jacuzzi was also very very loud, we opted to turn it off and call it a night. The espresso machine and coffee maker, were both very loud. We did not use it again. Elevators were broken and we were on the 7th floor… not cool going down/up in heels. Not really a kid-friendly place. Over all a beautiful place for older adults and seniors."

"The hotel is dated but authentic and very clean! The staff are all wonderful very friendly and hard working to make the stay enjoyable! The beach is beautiful "

"Enjoyed our stay very much. Thank you Sergio."