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"Fun family spot, kids love it here, good food, good people and good vibes "

"Great experience as always! "

"Due to recent troubles the hotel was way under capacity. They decided to open only some of the restaurants without informing us before we left despite being told they are all available. I understand why but there was zero accommodation. Probably should have cancelled. Will never return"

"I would stay here again. Nice staff, great pools and water slide, daily room service, and quiet while we were here. It’s starting to show some signs of wear but nothing major. "

"We had ocean view. Gorgeous view. Room was clean. No Kleenex or washcloths. "

"Reno’s are great! Love the friendly helpful staff. "

"Expedia assignment to basement room and request. I requested a change on the manager upgraded me to a nicer room. Staff is very nice. Resort was breathtaking. Was definitely a great time."

"First and last time staying at this resort. This place looks nothing like the pictures on the brochure or online. Rooms- dirty, severely outdated, cracks in the walls, old beat up furniture, uncomfortable beds, a lightbulb in the bathroom for your light. No facecloths, only one bottle of water daily for two people even though you can’t drink the tap water or use it to brush your teeth. Room not sound proof at all, you hear everything. Food- absolutely disgusting aside from the omelettes at breakfast and a few other things. They tried to pass off cut up hotdog wieners for ham at the omelette station one morning. Even the specialty restaurants (good luck trying to get a reservation, almost impossible) are not very good, maybe one or two items are okay. The food is very much geared towards the Mexican people who are on vacation there and they get preferential treatment. Drinks- they use super cheap alcohol, and if you don’t tip every single time they are rude. And the drinks are not good. Not enough lounge chairs at the pool, they get saved at a very early hour every morning. They will clean the pool and add chemicals during the day so you can’t use the pool. Entertainment is terrible. There are better resorts around, don’t stay at this one. Better yet, find a condo or apartment to rent. Lots of great restaurants nearby. Way too expensive for what you get. This is a one star resort, giving two stars would be very generous!!!"

"The Occidental resort is stunning. Very well managed. All staff at this resort are fantastic people. They definitely make your stay extraordinary. The entertainment was beyond what i expected. The food is very good, especially the Japanese restaurant and the royal level rooftop restaurant. I will definitely go to this resort again and again. Thank you for an amazing experience. 💜"