Birmingham Hotel Guide - Genting Club Star City Casino hotels in Birmingham, United Kingdom.

"The commitment and willingness of the staff, was apparent at all times. The actual room, and everything else was done very well. Professional and efficient. "

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"Staff"

"Our hotel stay was lovely staff very friendly and helpful, our room was on the 4th floor very quiet family room, beds very comfortable & pillows lovely sheets room clean good choice on teas coffees & hot chocolate with biscuits and mint chocolate coins. The TV channel choice was really good. Great location 5 mins walk to New street train station also close to getting the tram and close to the library and Symphony hall, and Victoria Square, we went to visit Black Sabbath bench to pay our respects to Ozzy Osbourne. "

"Very clean and nicely smelling room, i had room 4, my biggest problem was i sleep in complete darkness and with only blinds in the room a lot of light still comes in."

"location"

"Had to go find reception 7 minute walk away. Not helpful. Parking was difficult to get free after 6. "

"It has the sleeping in your mom's basement vibe. Location is excellent with stores, restaurants, pubs and University energy. Easy and safe walk to train stations and bus stops. Easy for ride shares to locate you. Staff is offsite but very responsive; they fixed issues within a day. I think they were the most attentive of any of my UK stays. Their help is greatly appreciated. Roomy is cozy. Felt safe even returning to location at midnight. Great to have usable, onsite laundry to do a quick freshener of travel clothes. However, please get rid of the noisy, inefficient dryers. My "okay" rating is because of the noise. I could hear people entering and exiting, I could hear the folks walking around on the floor above, and there was an incessant noise and rattle in the walls from the clothes dryers. Apart from the noise, there was no linen service. I think that is a mist for any stay over 3 days. Travelers shouldn't have to wash your linens. Also, please add pillow and mattress encasements. You don't want everyone's sweat and odors soaking into the pillows and matress especially as there is no linen service. The bathroom wasn't thoroughly cleaned on arrival. I found some used travel toiletries on the floor. I'm not sure who they are marketing to; it's not a hotel yet it lacks the comfort of an AirBnB. It is in a very college area so not a major attraction for mature travelers. Had majority of the kitchen basics. "