Gonzalo Guerrero Holidays

We got a hot tub patio room. Views were sick. Room was big. Wasn’t the cleanest. Property is aging and aging poorly at that. The hot tub is just a jetting tub. And while we were sitting out on the patio concrete chunks came loose and fell 3 floors. Luckily we weren’t hit but still kinda surreal experience. I collected some of the pieces and gave them to the front desk. Their response was that they have someone fixing it. However the fix I saw was them just knocking loose the rest of the loose concrete. The beach doesn’t have beach loungers but beach bean bags. The location couldn’t be better. The double pools are great.

Our group stayed at Royal Solaris, Cancun to celebrate my dad’s 70th birthday, and the experience was nothing short of outstanding. From the moment we arrived, the staff went above and beyond to make our stay memorable. The resort itself is spotless! clean rooms, beautiful pool areas, and well‑maintained facilities. But what truly sets this place apart is the people. Edgar was exceptionally amazing; his kindness, professionalism, and willingness to help made a huge difference for our family. We needed a small private space for a birthday gathering, and not only did the team accommodate us, they provided even more than we expected. Lupita and Alan were also incredible, warm, attentive, and genuinely invested in making our celebration special. Across our seven rooms, every member of staff we encountered was helpful, friendly, and ready to assist at any moment. Their hospitality was breathtaking and deeply appreciated. The resort gave us a beautiful experience, unforgettable memories, and a celebration that felt complete. We will definitely be visiting again.