Ingenio Hotel Guide - Hotels in Gran Canaria, Ingenio, Spain

"If you are an Elon Musk wanabee (with no budget) and like living in the office this is perfect.. I have never stayed in such a soleless room. Huge, with plenty of space for a nice sofa... but no lets keep the office theme going and have two uncomfortable "reception" type chairs... not even bucket chairs. How someone could make so little of such huge space is amazing. Great coffee machine, fridge, wifi and bathroom. If you want to sleep then you booked the wrong place before 2am or after 6am as it is on the motorway.... Lovely rooftop bar.... when it is open... which it is not all nights and when it is they run out of the limited items they sell!!! The extra paid for the delux office (sorry room) with "sea view" turns out to be office overlooking motorway and container port. I mean there is water .... But it is ok you can enjoy the immediate surroundings of derelict land and abandoned construction sites in a tatty dirty unloved area of the City. Would I stay again... amazingly not if you said it was free. Put 12 bunks in each room at make it a back packers."

"Coffee machine in room but NO cups, spoons, coffee, tea etc ... when asked at reception was told ... buy your own .... REALLY... very poor ... "

"Be careful to stay here with the renovation works next door, we got woke up well before 8am"

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "

"We had a room on the water which made it worth the £ for me. You can visit both sister hotels… activities were really nice addition. Dinner was brilliant. "

"We've had a disappointing stay this week. It began at check in when the staff seemed disinterested and not very knowledgeable. We weren't offered help with our cases and had to carry them up 27 steps. The room lacked character, but was generally clean. We tried to book in at the spa to be told it was fully booked ( not a problem). We tried to book later into the week and the staff member then booked us onto the wrong day. Again we decided to switch our itinerary rather than have to explain again. I then received no fewer than 7 emails all in Spanish regarding our booking. I had no idea what they said, so had to go back upto the spa to check all was okay. On the morning of our booked treatments we turned up to find the thalasso was out of order ( no email this time). We had our massages and decided to use the thalasso part later in the week. The massages were a great disappointment, very lacklustre and quite a bit of the 50 mins seemed to be hands off. The room was cold and bare and lacked ambience. We returned later in the week to use the thalasso and found a private party was going on, on the terrace. So instead of a relaxing and serene time all we could hear was the loud boom boom of the base music. The men's changing rooms, were out of use and so we were all in together. Not a big problem, but again no mention pre arrival and it's a very small space. There's lots more I could add, including lack of a freindly atmosphere, but unfortunately I have run out of characters. "

"Breakfast was fabulous and the hotel has great amenities. The Michelin restaurants were world class but the general restaurant (1890) was ok but there was too big a difference between the quality of the restaurants. The biggest issue was the main bar where the service in the evening was very poor with a 25 min wait to get a drink. Many people were unhappy about this. Overall the hotel is very nice but be prepared for the bar.."

"Clean rooms, food was great, activity staff were excellent for my 9 and 12 year old!"

"Nice hotel, nothing complain about"