Freetobook hotels in Heart of England, England

"We stayed over the Sunday/Monday bank holiday for the football. Room was spotless, staff were attentive. Nothing to fault."

"First I want to start off by highly commending the Ibis staff for their amazing customer service throughout my stay. From check in, they greeted me and throughout my stay too. I get it’s the budget room but not having a plug next to the bed is beyond appalling. In terms of cleanliness, the sheets and towels were clean but there were broken false nails on the floor which is inexcusable really. Under the bed was so dusty it coated my suitcase wheels. My room was incredibly cold and I could literally feel the cold wind through my closed window. My AC would literally not work or turn on either. I tried the portable heater and that didn’t work either. They ignored when I put the sign outside my door to not have my room cleaned. I appreciated the refresh but my sign was still ignored. At least the shower was nice. I didn’t have the breakfast because £9 for a couple of pastries and yoghurt is ridiculous. There was a room where I could iron (not ideal but I made it work), but it was aok burnt annd nearly stained my clothes. Again I get its budget but that should not mean neglecting basic amenities. "

"Lovely hotel, great room, excellent cleanliness, staff couldn't have been more helpful, great breakfast, would reccomend to anyone."

"Fabulous hotel, stopped here a few times & will be back again Staff very helpful from reception, breakfast to cleaners, all polite & making sure your stay is well Room clean, spacious, was let in quickly due to arriving early, breakfast enough choice Great for town centre & also not far from iron museums"

"Lovely hotel, had the set menu buffet style dinner which was terrible but other than that, great stay."

"Bathroom had a slight smell of waste."

"All great"

"Great place"

"In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover."