Horsell Hotels

"Clean fresh facilities and excellent staff assistance"

"Room and beds were very clean but no water no option to buy anything and hotel is very old! But we were just there on transit so cheap and good sleep! "

"The hotel is super convenient when flying in and out of Heathrow as it’s within terminal 4 and you an easily get from/to terminal 2 or 3 taking the underground. Not sure about terminal 5 as I wasn’t flying out of that terminal. There was a nice breakfast buffet and the room was perfectly fine. It’s not fancy, but there are other more expensive hotel options but I found this worked well for the very short time we were at the hotel. "

"I recently stayed at this hotel and was left pretty disappointed—not because of the property itself, but due to how misleading and incomplete the information about their amenities was. Before booking, I specifically chose this hotel based on the amenities they claimed to offer. However, upon arrival, it quickly became clear that many of these were either very different from how they were described online. For example, the pool turned out to have extra fees of £5GPD per person, which worked out to over $20CAD for two people, that was never mentioned anywhere. They also claim to offer airport transfers, but when inquiring about this upon check in, we were directed to an Uber screen to sort out transportation ourselves which was a minimum £25GPD charge, for a 3 minute drive. There was little to no clarity about what was actually included. It felt like I had to constantly ask the front desk for basic information that should have been clearly communicated upfront, and while the hotel advertises their front desk and guest services are available 24/7, I called down 6 times with no answer before having to go down and sort it out myself. This lack of transparency, and communication, made the stay unnecessarily frustrating and inconvenient. When you're traveling, you rely on accurate information to plan your time, and this hotel failed to provide that. I wouldn’t stay here again or recommend it to others who expect straightforward and reliable information. "

"Breakfast not as good as previous visits, much less choice and lower quality than previous visits ie no healthy cereal option such as bran flakes/ fruit n fibre/muesli, only two sweet bakery options, no mixed berry prepped fruit fur yoghurt etc. Room clean, but dated and at double the price of a more spacious, comfortable, modern Premier Inn room. Stand friendly and welcoming. Hotel well located for local amenities and good transport links "

"Convenient for the airport"

"Overall good"

"Breakfast was good, but lots of stains on rugs and seats. Staff was super nice and accommodating. Close to Hammersmith tube and bus station."

"The person checking us in was lovely. The hotel is well located in Sheppherd's Bush and reasonably priced. Very happy with our stay."