Epsom Hotel Guide - Horton Park Children's Farm hotels in Epsom, United Kingdom.

"Arrived to find no phone in the room, which would have been nice to arrange an important wake up call the following morning. Compounding the issue was that my Alexa alarm clock couldn’t be connected to WiFi for an important alarm the next morning owing to the way in which you connected to the hotel’s internet.staff didn’t have any solutions as to how to fix this and seemed nonplussed. Despite hotel literature saying you can set an alarm on the tv, you can’t. All of this resulted in me making someone elsewhere wake up early to call me. Overall, the hotel room was clean, if a bit dusty. The front doors of the hotel were very unclean, which doesn’t look good as far as first impressions are concerned. I’m glad I brought my own pillows because they were less than average. The bed was extremely hard, even though they provided a mattress topper as standard. "

"A very tasty hot breakfast and goid variety"

"Nice staff great location next to the shopping centre"

"Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility. "

"Unfortunately i can't give a n honest opinion of the Hampton Suites, as there was a problem with my booking. I'm not sure if it was Expedia's fault, or that of the property's, but when i arrived to collect the keys from the nearby Crowne Plaza as instructed, i was told that the property was undergoing maintenance and i should not have been allowed to book it in the first place(i had booked it two months prior). This was particularly frustrating as i have sent an email only days before my arrival to ensure everything was in order and to confirm that there were 5 of us staying. The person on the hotel reception was helpful and to be honest put in a very awkward situation. We were offered accommodation within the hotel itself, but after approx. 2 hours of back and forth negotiations and changing of rooms, we eventually checked into two bedrooms in the hotel. As there were no spare beds available onsite, my daughter had to sleep on the floor. We were travelling from overseas, so this was not an ideal situation, especially as we had been up since 4.30am. This was also part of a birthday trip for my eldest son, so a lot of plans had to change regarding meal arrangements and having my family sitting around most of the evening waiting for the accommodation situation to be resolved was a very disappointing and not to mention infuriating. Top this off with a fine a week later for parking that was supposed to be complimentary - that issue now resolved thankfully."

"A stunning hotel. Amazing room for families and incredibly thoughtful for kids whilst staying, providing a bed time hamper with hot chocolate and bed time stories. Very clean and a delicious breakfast. Will definitely be staying again!"

"Good location, staff and parking"

"The staff were very welcoming. The pool was very cloudy which was a bit concerning. The shower was blocked which caused it to flood the bathroom. We asked for it to be fixed, but the soaked towels were not replaced which was a little disappointing. The restaurant menu was not quite what we expected and we found it a bit limited, but our food was tasty and very nicely cooked and presented. Breakfast was good, the eggs to order and fresh orange juice were a highlight. "

"Great family hotel nice clean big rooms breakfast was nice and lots to do "