Epsom Hotel Guide - Epsom Playhouse hotels in Epsom, United Kingdom.

"Literally nothing left on the breakfast buffet at 9am. No bread, or pastries, no beans or hash browns no bacon etc. To be fair to the staff they were trying their best, but clearly there is a management issue here."

"Good clean room, welcomed by a friendly member of staff. Good value for the money "

"We love staying in this hotel when we visit Chessington world of adventures The hour early entry to the park and the evening kids entertainment is great. Highly recommended."

"Excellent value for the money."

"Not applicable"

"Arrived to find no phone in the room, which would have been nice to arrange an important wake up call the following morning. Compounding the issue was that my Alexa alarm clock couldn’t be connected to WiFi for an important alarm the next morning owing to the way in which you connected to the hotel’s internet.staff didn’t have any solutions as to how to fix this and seemed nonplussed. Despite hotel literature saying you can set an alarm on the tv, you can’t. All of this resulted in me making someone elsewhere wake up early to call me. Overall, the hotel room was clean, if a bit dusty. The front doors of the hotel were very unclean, which doesn’t look good as far as first impressions are concerned. I’m glad I brought my own pillows because they were less than average. The bed was extremely hard, even though they provided a mattress topper as standard. "

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"Unfortunately i can't give a n honest opinion of the Hampton Suites, as there was a problem with my booking. I'm not sure if it was Expedia's fault, or that of the property's, but when i arrived to collect the keys from the nearby Crowne Plaza as instructed, i was told that the property was undergoing maintenance and i should not have been allowed to book it in the first place(i had booked it two months prior). This was particularly frustrating as i have sent an email only days before my arrival to ensure everything was in order and to confirm that there were 5 of us staying. The person on the hotel reception was helpful and to be honest put in a very awkward situation. We were offered accommodation within the hotel itself, but after approx. 2 hours of back and forth negotiations and changing of rooms, we eventually checked into two bedrooms in the hotel. As there were no spare beds available onsite, my daughter had to sleep on the floor. We were travelling from overseas, so this was not an ideal situation, especially as we had been up since 4.30am. This was also part of a birthday trip for my eldest son, so a lot of plans had to change regarding meal arrangements and having my family sitting around most of the evening waiting for the accommodation situation to be resolved was a very disappointing and not to mention infuriating. Top this off with a fine a week later for parking that was supposed to be complimentary - that issue now resolved thankfully."

"Not appropriate service. No staff at property. Everything is over the phone. and access works via access codes. The locks dont work many times. Room dont get cleaned daily. They told me to pay extra if I need to get rooms cleaned or get new bed sheet. I stayed for 10 days. And no new bed sheet or towel. The room also had lot of ants. Used to climb on the bed. There is no staff on property so you cant even complain to anyone."