Cathy, we're beyond delighted to know that you enjoyed your stay at the Hilton Garden Inn Key West / The Keys Collection. Ensuring our guests are welcomed by our friendly team members and providing immaculate rooms with comfortable amenities certainly enhances the experience. We appreciate your positive feedback and look forward to hosting you once more on your next visit to Key West.

Esbin, we're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn Key West / The Keys Collection. Thank you for your kind feedback. We hope to welcome you back on your next visit to the Keys.

Hello Kelly, We apologize for any frustration or inconvenience caused by the unexpected fees and deposit requirement at check-in. It's important to us that our guests are fully informed about all charges associated with their stay, and we regret if this was not adequately communicated to you prior to your arrival.The 200 deposit requirement is a standard procedure aimed at covering any incidentals or damages that may occur during your stay. While we understand that unexpected fees can be frustrating, please know that the deposit will be refunded to you upon check-out, provided there are no additional charges or damages to the room.Your feedback is essential to us, and we will review our communication processes to ensure that all guests are fully aware of any fees or deposits associated with their stay prior to arrival.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

Dear Kathleen,We deeply apologize for the inconvenience and frustration you experienced due to the overbooking situation. It's truly regrettable that despite your confirmed reservation, we were unable to accommodate you at our property. Being asked to relocate to a sister hotel, especially with luggage in tow, is not the seamless experience we aim to provide.We understand how disappointing it must have been to arrive at the sister hotel only to face further inconvenience with the room type not matching your reservation. We sincerely apologize for this oversight and any inconvenience it caused.Your feedback is invaluable to us, and we will take immediate steps to address the issues you encountered to prevent similar situations from occurring in the future. We will also review our reservation and check-in procedures to ensure smoother experiences for our guests.Once again, we apologize for the inconvenience and frustration you experienced. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

Ronald, thank you for choosing Hilton Garden Inn Key West / The Keys Collection and sharing your feedback. We're delighted to know that the majority of your stay was perfect. We take your concerns about the room servicing situation seriously and will use it as an opportunity to enhance our procedures. It's always our aim to provide a memorable stay for our guests, and your insights help us to continue to improve. We're looking forward to welcoming you back for an even better experience next time.

Karlie, it's a delight to know you appreciated the convenient location of Hilton Garden Inn Key West / The Keys Collection. We're thrilled you found our pool, pool bar, and the friendliness of our team members to your liking. It's always our goal to make sure our guests' inquiries are fully addressed, and we're glad to hear we met this mark with you. We look forward to welcoming you back.

Antonio, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your perfect score and hope to welcome you back on your next trip to Key West. Thank you!

Thank you for the amazing rating, Ryan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Key West / The Keys Collection soon!Thanks again for leaving your feedback!

Jason, thank you for your incredible rating of Hilton Garden Inn Key West / The Keys Collection. We're pleased to see you had a great stay with us. It would be our pleasure to welcome you back anytime you visit Key West. Safe travels until then!

Arnav, we regret to hear about your less-than-satisfactory experience, it appears we missed the mark. We usually receive higher praise for our accommodation value. In your case, it seems your room placement did not meet your expectations and the external noise was disruptive. We're also sorry to hear that our team members' attitude didn't come off as caring as it should have. If your travels bring you back this way, we'd appreciate the chance to provide a more pleasant stay. We strive for consistent and genuine hospitality and your feedback helps us improve. Thank you.

Etni, thank you so much for your five-star rating on Expedia. We're glad you had an exceptional stay at the Hilton Garden Inn Key West / The Keys Collection. We're looking forward to welcoming you back in the future!

Jeffrey, it's delightful to hear that your previous stays at Hilton Garden Inn Key West / The Keys Collection have met your expectations. Your feedback is greatly valued and motivates our team to continue delivering top-notch experiences. We're thrilled to welcome you back for another exceptional stay soon.

Damiana, thank you for your top rating for Hilton Garden Inn Key West / The Keys Collection. We're pleased to know you've had a great experience. We hope to see you again soon!

Emma, it's heartening to hear you found the Hilton Garden Inn Key West / The Keys Collection to be well-maintained and characterized by hospitality. Your positive feedback encourages us to continuously strive for excellence. We hope to have the pleasure of welcoming you back soon.

Bob, it's always a pleasure to read reviews like yours about the Hilton Garden Inn Key West / The Keys Collection. We're glad you enjoyed our pool and the service provided by our team members. We hope to have the opportunity to welcome you back in the future.

Manuel, it's great to hear you had a wonderful experience at Hilton Garden Inn Key West / The Keys Collection. We're ecstatic to meet your expectations and hope to welcome you back for another stay. Thanks for your excellent rating!

We appreciate the feedback, Charles.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Thanks for the fantastic rating, Yandy!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Key West / The Keys Collection. We're all looking forward to your next stay with us.

Estimada Yisellys, el monto al que se refiere es el hold que se hace al check in para extras que pueda tener. El hotel le cobro el Resort fee y el resto del hold se libero el dia de su check out. El tiempo que puede tardar en verse reflejado es de 5 a 10 dias habiles dependiendo de su banco.

Brittainny, it's fantastic to hear that you enjoyed your time at the Hilton Garden Inn Key West / The Keys Collection. We're thrilled to have met your expectations and look forward to your next visit!

Rodney, we're glad to hear that you appreciated the prime location of our hotel. We hope that your overall stay was a satisfying one and that you'll choose us again in the future.

Jerusha, it's wonderful to hear that you appreciated the Hilton Garden Inn Key West / The Keys Collection's esteemed team members, comfortable accommodations, handy guest services communication method, and our ample parking. We agree that navigating the local intersection can sometimes present a small challenge, and we appreciate your understanding. Your willingness to return is the ultimate compliment and we sincerely thank you for recognizing our property's excellent value. We're eagerly waiting for your next stay with us.

Carlos, it seems from your comments that you experienced some unexpected costs during your stay and were unfamiliar with certain policies. We aim to provide clear information about our services and charges, and we regret any confusion. While our location and amenities differ from those around Disney, we strive for excellent service regardless. Your feedback is valuable for improvements and we would appreciate another chance to surpass your expectations.

Karen, thank you for choosing to stay at Hilton Garden Inn Key West / The Keys Collection. Your feedback is greatly appreciated as it helps us improve our services. We're glad to hear that you enjoyed your stay despite the delay you experienced. In future, our team members will aim to communicate more effectively about room availability. It's our goal to ensure each guest's experience is as seamless and enjoyable as possible. We hope to welcome you back soon.

Dear Jasmine, I'm sorry to hear that the hotel didn't meet your expectations, especially in terms of the view, location, and room size. We strive to provide accurate representations of our accommodations through photos and descriptions, but it's clear that we fell short in this instance.Your feedback is valuable, and we take it seriously. We will review our marketing materials to ensure they accurately reflect the hotel's features and surroundings. Additionally, we'll address your concerns about room size and overall experience internally to see where improvements can be made.If there's anything specific, we can do to make your current stay more comfortable or if you have any further feedback, please don't hesitate to reach out. We want to ensure that you have the best possible experience with us.

Earl, it's wonderful to hear you had a great time at Hilton Garden Inn Key West / The Keys Collection. We hope to have you with us again soon for another memorable stay.

Fernando, we're thrilled you found the Hilton Garden Inn Key West / The Keys Collection to be beautiful. We're honored to be part of enhancing your Key West experience. Do visit us again, we'd love to help make your next stay even better.

Antonio, thank you for taking the time to give Hilton Garden Inn Key West / The Keys Collection a rating. We're delighted you had a good experience and we hope to have the pleasure of serving you again in the future.

Greetings, Jill,We deeply apologize for the inconsistency in the information provided by our staff regarding the 15.00 daily room credit. We understand the importance of consistency and clarity in our communication, and we will address this issue with our team to ensure that everyone is on the same page moving forward. We're glad to hear that you found your room clean, and we appreciate your feedback, as it helps us improve our services. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.

Kapil, thank you for taking the time to rate your stay. It seems from the rating that your experience did not completely match your expectations. We value your feedback and will take it into account as we continue to improve our guest experience.

Ronald, we're disappointed to hear your expectations weren't met during your stay regarding the condition of the room and aspects of the hotel's value proposition. Be sure that we routinely review our pricing structure while striving to keep our accommodations clean and contemporary. Your feedback is valuable and will be shared with our team. We hope for another chance to provide a better experience in the future.

Haichuan, it's delightful to hear that you found our shuttle bus service beneficial during your visit to Hilton Garden Inn Key West / The Keys Collection. We're thrilled that you enjoyed the tranquillity of our location and its proximity to the airport. Your satisfaction adds great value to our commitment to exceptional service. We look forward to hosting you again.

Aneek, it's great to hear that our team members, like Carlos, were able to provide you with excellent local recommendations.We acknowledge your comments about certain aspects of your room and the location. We'll take your suggestions to heart as we continuously strive to improve guest experiences. We're pleased to know you valued our complimentary shuttle service. We trust your overall experience here was satisfactory and we're looking forward to welcoming you back.

Theresa, it's great to learn that Hilton Garden Inn Key West / The Keys Collection was suitable for your business needs, including our quiet ambiance and secure parking amenities. We appreciate your feedback on value and your perspective on what's typically included in hotel offerings. We strive to enhance every guest experience, and your input about the breakfast and the pool resort fee provides us with an opportunity to evaluate our offerings. We're pleased to know you'd consider returning for future business travels and hope to surprise you with continuous improvements should you choose us for vacation purposes. Safe travels always.

Khaminee, we appreciate the time you've taken to share your thoughts regarding our breakfast offering strategy. Your feedback is valuable and helps us understand our guests' expectations. We hope you'll revisit us in the future so we can deliver a more satisfying experience.

Celeste, thank you for your understanding during such an unusual situation. The Hilton Garden Inn Key West / The Keys Collection always strives to proactively address situations to maintain guest satisfaction. We're pleased we were able to arrange accommodations for you on the first night. We hope your overall experience was positive and we look forward to welcoming you back in the future.

Leah, it's delightful to know you had an excellent experience at the Hilton Garden Inn Key West / The Keys Collection. We truly value your rating and look forward to your return in the near future. Thank you for choosing us.

Steve, thank you for your high rating! We are delighted to have provided you with a positive experience at Hilton Garden Inn Key West / The Keys Collection. We hope to welcome you back soon.

We appreciate your feedback and would love to hear more about your experience to help us improve. We strive to fulfill the expectations of our valued guests and any additional details you may have will aid us in that journey. Thank you for your time and we hope to welcome you back in the future.

Nick, it seems you had an experience that didn't entirely meet your expectations. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

Glenn, we appreciate your balanced review. We are glad to hear the cleanliness of our hotel met your expectations and that you found value in our shuttle service. It's unfortunate that the value proposition did not entirely meet your expectations though. We aim to provide unambiguous details about our rates and we'll definitely look into your comments regarding additional charges. Thank you for bringing this to our attention and your feedback will help us improve our transparency with future guests.

Luis, thank you for choosing to stay at the Hilton Garden Inn Key West / The Keys Collection. We are delighted to hear that your experience was worthy of a perfect rating. We hope to serve you again for another exceptional stay.

Thanks for sharing this perfect rating, Jeffrey!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

Ernesto, it's regrettable to hear that your experience didn't meet expectations. Your remarks about the overall feel of a place and communication at check-in highlight areas for improvement, while we can assure you that transparency in our fees is something we value. Our objective is to create a stay that aligns with the standards of our brand. We appreciate your candid feedback and will leverage it to make necessary enhancements.

Scott, it's fantastic to hear that your stay at the Hilton Garden Inn Key West/The Keys Collection was as wonderful as your previous visits. We truly cherish our repeat guests and make every effort to provide consistent, top-notch experiences. We can't wait to have you return for your fourth visit!

Ashley, thank you for highlighting the convenience of our shuttle service and the enjoyable pool at Hilton Garden Inn Key West / The Keys Collection. We understand your preference for room service and we are constantly improving our services based on guest feedback. We appreciate your assessment and hope to see you back for another delightful stay in Key West.

Greetings, Bryan,Thank you for choosing to stay with us at the Hilton Garden Inn in Key West with the Keys Collection. Thank you for sharing your feedback with us. We're pleased to hear that you found our front desk staff to be polite. Providing courteous and helpful service to our guests is a top priority for us, and we're glad that our team was able to meet your expectations in this regard.We understand that parking fees and breakfast charges can be an inconvenience, and we apologize for any inconvenience this may have caused during your stay. We strive to be transparent about our pricing and amenities, and your feedback will be taken into consideration as we continue to evaluate our offerings.If there's anything else we can do to enhance your experience or if there are any specific accommodations you'd like us to consider for your next visit, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

Greetings, Robin,Thank you for your recent stay with us at the Hilton Garden Inn in Key West with the Keys Collection. Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our pool and found it to be clean. Providing a pleasant and relaxing environment for our guests is a top priority for us, and we're glad that we could meet your expectations in this regard.We understand that traffic noise can sometimes be a challenge, especially on a tight island like ours. We apologize for any inconvenience this may have caused during your stay.However, we're pleased to hear that you found our property to be nice and safe. The comfort and security of our guests are of the utmost importance to us, and we're glad that you felt at ease during your time with us.If there's anything else we can do to enhance your experience or if there are any specific accommodations you'd like us to consider for your next visit, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

Dear Harold,Thank you for sharing your feedback with us regarding your recent stay at our hotel - The Hilton Garden Inn with the Keys Collection in Key West. We sincerely apologize for any inconvenience you experienced due to the unavailability of the king-size room you had originally booked.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we were unable to fulfill your room preference upon your arrival. We understand your frustration with the situation and apologize for any inconvenience it may have caused.Regarding the option to move to a king-size room the following day, we apologize if this solution did not meet your expectations. We understand that repacking and moving can be inconvenient, and we regret any inconvenience this may have caused.We strive to provide exceptional service to all of our guests, and we are disappointed to hear that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar issues from occurring in the future.Please know that your satisfaction is important to us, and we would like to make things right. We would appreciate the opportunity to discuss this matter further with you and explore any possible solutions or compensation that may be appropriate.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,