Ness Hotels

"It was a wonderful place to stay"

"The hotel is tucked away behind a wall around the property and across the road from the new Dickinson Hill stadium. Staff were brilliant, the place is massive inside, cavernous passages and awesomely huge rooms. The on site restaurant was great, food was very good and the bar well stocked and served by very polite staff. We will definitely stay there again."

"Rooms where clean and staff was very friendly with a great location. A little difficult to reach staff before check-in time (11am), but this doesn't take away from the overall experience significantly in my opinion."

"."

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"Lovely hotel in a fab location"

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"

"Very central location with great views and breakfast was good value for money."

"Very good location to be able to walk to M&S Arena or onto the city. A nice place to stay"