Ockley Hotels

"Our key concerns re the property: - We may have missed it when we confirmed our booking, but when we arrived we found there was a GBP 12.00 parking charge. This seems very high given the cost of the room. - The room was unbearably hot, and even after adjusting the thermostat it stayed hot all night. - The room smelled like it had previously been a smoking room; it was very musty. - Finally, we had dinner in the restaurant and it was appalling. *My son ordered a pizza, and even though it was only 7ish pm, they had run out of pizzas. *I ordered a steak; it was GBP32 on the menu, and came out cold and overcooked. *My husband ordered a burger; the patty was the size of a beef slider, and was so overcooked he actually had to use a steak knife to cut it. Also on the burger was one slice of tomato, and one slice of lettuce. It was shocking for the price, particularly as it was almost inedible. I will say the service in the restaurant was very friendly, but the food was terrible. The ibll for the steak, two burgers, two glasses of wine, and a non-alco' beer was GBP 99.00. "

"Always good "

"Very small any stuffy "

"Good staff serving dinner. My favourite hotel beds. Everything as good as always. "

"Meals excellent, my room in need of refurbishment "

"The staff were all super nice, all of them. One of them which I believe was the manager gave me recommendations on what I can do in the area. Which was very helpful."

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"The staff was friendly, helpful and overall excellent. Unfortunately, the elevator was not working and it was not repaired throughout our stay of 6 nights! We were on the fifth floor, so we had to make the tedious climb up and down to our room. The hotel did not even offer to compensate us for this inconvenience. It was only after we asked for a complimentary something that they offered one day free breakfast. The water pressure of the toilet in the room was very low, so flushing did not work well. "

"Clean, comfy, has everything you need for a comfortable stay not far from London and surrounding attractions. Check in was easy and it's nice and quiet. Was grateful for the kettle and supplies in the room. Only thing is the TV should have a pull out bracket as the angle was a bit strange for the bed."