Pier Head Hotel Guide - Hotels with Restaurant in Pier Head, Liverpool

"Hotel is in excellent condition and offers a high standard of cleanliness and excellent staff "

"First time for us at this modern hotel and it had everything we needed for a 2 night stay in Liverpool post cruise. The reception staff were very helpful and friendly, they gave great local advice. The hotel felt very safe & secure, no one could just wander in. A hotel key card is needed for the doors and elevator. Our room was great, very clean and the bed was so comfortable we slept 12hrs the first night! The room had a mini kitchen, smart tv, huge wardrobe, safe & ironing board. Bathroom was huge but a walk in shower would have been easier for us both. I should have checked. This was a room only basis but there are loads of eateries nearby. Highly recommend The Wreck for breakfast, just 50m away. We would stay at The Resident Liverpool again."

"Always stay at the Liner with my friend and have done for many years . Lovely ,friendly hotel .Handy for everything in the city .Staff are smashing and attentive . Rooms are very clean and beds are comfortable which is what you need after going round my favourite city. Thank you"

"Great stay a little hiccup with a tiny fly in my wine but everything else was greatxxxx"

"A tired icon. Full of history, with the entrance and ballroom jewels to behold. The bar is smart and well priced too. However my room - standard double - was very poor. Chipped basin, exposed pipes, holes in the wall, broken loo seat, ceiling cracks, and faded mismatching paint on the walls. Staff were friendly but towels weren’t replaced, and they failed to bring the pillow I requested. They don’t clean rooms supposedly to be sustainable but it feels like it’s just to cut corners and save pennies. Well priced for the city but I couldn’t say I’d recommend due to the condition of the room."

"Really good Hotel, very central, very helpful staff, excellent inclusive breakfast. We were not happy with our room, which was noisy from traffic outside .Eventually we changed, albeit at an extra cost. All in all, would recommend"

"Clean room and beautiful environment"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."