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"Didn’t eat there"

"There was no TV remote in the room and they said it’s a recurring issue of not having remotes for rooms. They had no engineer on site to provide a remote which is odd that they needed a building engineer for this. I don’t recall the last time I stayed at a hotel where I couldn’t access a TV. She said I could take it up with management My room was missing soap when I checked in as well. "

"I did not like that. My breakfast wasn’t included in my package. I had to pay $25 for each. The dinner was excellent. The staff great the breakfast staff was rude I don’t like that. The pool is closed at eight and it opens up at 10. I think it should be from 10 to 10."

"This is my favorite place to stay in manhattan"

"It was a great stay with such a kind staff! "

"When we arrived, our air conditioning was not working, room was 76F. We told the front desk and they told us they would take care of it while we were out. We explored the city and came back after a Broadway show at 11PM and fond our room was 85F because they put a space heater in it. We called the desk and told them and they told us they would send someone up. We asked for a new room instead and they told us they were fully booked, but when we looked online there were still rooms available. After 2 calls and 2 visits to the front desk, someone came up to the room an hour later and installed a very rickety window unit. It worked ok for the night. The shower drain was also very slow so water overflowed and flooded the rest of the bathroom. I could excuse some of these things if the staff had actually seemed like they cared and that any of this was urgent to them, but they did not. They did move us to a new room the next night and it was much better. So, I guess it is just the luck of the draw. "

"Every team member was cordial helpful and great"

"Pretty great stay! "

"This property was a nightmare. Dirty bathroom, broken shower, leaking toilet, dirty floors. Even after requesting assistance it still wasn’t fixed. Wish we’d gotten honest reviews from other travelers. The bathroom was so tiny and unkempt. For the price there is no excuse. "