Puerto Nuevo Hotels

"Excellent staff support during check in and check out. Great to have desk staff call for taxi.Good shop for treats, coffee, alcohol next door. Did not go to any shops but was able to walk to church and water concourse. "

"Great !"

"Location was great"

"Beautiful hotel, very unique and beautifully decorated, excellent position and awesome roof top area, only minus was that the room had no window so it smelled a little musty"

"They need life guards around the cove"

"I’m not being harsh. I’m being honest. The rating that this hotel misled me so I want to give real information. The location is good but loud. There is a bar and a restaurant next to the hotel in the alley and every night after dinner it got very loud until after midnight. The floors in the room levels has not been redone and they are so scarred (to be fair it’s antique tile) it’s hard to tell if they are clean. But the floor in my room was not clean. My feet were filthy the first night from walking barefoot to the.bathroom. The bathrooms are tiny. There was no maid service. If I wanted that I’d be at an Airbnb. Didn’t even ask to change my towels until I asked. The staff was all over the place. A few were nice but many were snarky and unfriendly. I will never stay here again. "

"Clean and very spacious rooms. Staff went above and beyond to accommodate us. The pool was very clean and conveniently located. Beach was beautiful and plenty of chairs/umbrellas available. Absolutely worth getting a villa! "

"This property has ALMOST everything. Pros- Amazing location within short walking distance to anything that you could hope to see or anywhere you care to eat in Old San Juan. Spacious rooms with very comfortable beds, quality pillows and sheets, large showers with nice water. pressure, and in-room Nespresso machines. Amazing architecture with see-through floors in common areas with a view from the ground floor all the way to the roof top restaurant. Roof top deck with views of the city Cons - Some rooms do not have window. If you are claustrophobic, make sure to call the hotel and let them know that you need a real window. Slow and small elevators. They’re real creepers and only large enough for two people if you have luggage. Luckily, there are two of them. A wee bit pricey, but you’re getting what you pay for. Overall thoughts: while we would probably try to find less expensive rooms if we could, we wouldn’t hesitate to go back to Alma."

"Staff friendly. Hotel clean. Continental breakfast was a plus. Convenient location. Overall very satisfied with our stay here. "