Hyatt Hotels hotels in Residencial Bavaro Punta Cana, Punta Cana

"My family's (2 adults, 3 kids) and total group's (4 adults, 6 kids) was very positive at Serenade Punta Cana Beach & Spa Resort. The property was in great shape where it mattered to us, but it could use a little maintenance (i.e. entertainment room screen, some buildings needed a little love, missing tiles at the swim up bar). None of the needed maintenance was a turn off for our experience; the pools were in great shape and clean, the beaches were clean and accommodations (i.e. chairs, "umbrellas", common spaces like bars, lobby, room furnishings, and restaurants) were all as expected or better. The time of year we went (late July early August) there was a lot of seaweed in the ocean but that was expected (just info not a mark against Serenade). There was still a sandbar that was free of seaweed to play in the ocean and the crews worked around the clock to clean up the seaweed that washed up on the beach. Seaweed did not bother us but it was present. The staff was great and responded extremely well to tipping. Leaving a couple bucks for the minifridge stocker and house keeping went a long way. The bar and restaurant staff were attentive too; tipping went a long way here also (although it was not required to get decent service). The resort was very kid friendly and the pre-teens in our group loved getting mocktails and the freedom of grabbing a bite to eat at the beach food stand. We ate at the hibachi restaurant and the steak house twice; both were amazing."

"Beautiful resort that my wife and I will be returning to in the future. Friendliest staff I've ever encountered on vacation. Room was clean, large and had amazing oceanfront views. Highly recommend!"

"Good customer service. "

"Everything was super good! Excellent resort, staff is amazing, really love my stay in this place! 10 of 10 "

"I love this place I’m definitely coming back"

"Muy Bueno"

"The entertainment group that made feel welcomed. "

"el hotel bello y muy limpio me encanto … pero no tienen sufisiente empleados en las aerea de la picina "

"My girl Gigi the butler was great and i love everything here "