Richlands Hotels

"did not use checked out very early"

"Stayed at the Microtel in Jacksonville, NC from April 9–12, 2026, and it was easily one of the most frustrating hotel stays I’ve had. Right at check-in, I was hit with a $50 “room key” deposit that was never mentioned anywhere during booking. There was no clear explanation—just an expectation to pay it. Hidden or poorly explained charges like this feel deceptive and set the tone immediately. The front desk experience made things worse. The receptionist was noticeably rude, slammed the credit card machine down during the transaction, and had an overall dismissive attitude. There was no greeting, no professionalism—just a sense that guests were an inconvenience. Trying to resolve the issue afterward was pointless. When I called to make a complaint, I was given a reference number and nothing else—no effort to address the concern, no follow-up, no accountability. The room itself was basic and not worth the hassle that came with the stay. Between the lack of transparency, poor treatment at the front desk, and zero customer service when issues were raised, this was not a good experience. I would not stay here again and would strongly recommend looking at other options in the area. "

"Cute 70s themed motel! Rooms were clean and amenities were satisfactory. Staff were friendly, and the hotel is a 5-6 minute walk to some excellent restaurants and a local brewery. "

"Excellent "

"Very pretty place."

"Excellent everything!"

"Great hotel, had a nice weekend"

"Great place to lodge snd very affordable. "

"I so enjoyed all accommodations! Thank you! Warm, clean and cool!! Perfect!! All staff that I fe"