Shutford Hotels

"Check in was absolutely fine, polite, helpful and quick in providing our room cards, so no issues there. Upon arrival into the hotel room, I noticed the minibar was completely empty; also with no complimentary water set out. This I do expect in any establishment with three stars or higher. Into the bathroom, the ceiling extractor fan was screeching and noisy; requiring a small whack to quieten it down. The shower felt a little dangerous as it was extremely narrow with a boxed pipework near to my head making it that much more precarious. End of day one, and then into day two and the breakfast. Again, nothing wrong with the staff who were always polite and helpful. They do a wonderful job in often challenging times. Menu's were placed either on the table or presented to us, although far too little a time was offered for us to make a choice or decision of breakfast. Admittedly we could've asked for more time to choose, we were offered the full English cooked breakfast which wasn't terrible. The hash brown or pancake was though. Check out, the gentleman on the reception desk wasn't too welcoming or helpful; instead remained seated happily content with tip tapping away on his computer. Location I must say is absolutely wonderful and so close to the town centre. The hotel was overall very clean, with beautifully maintained grounds; although we didn't come for the lawns. When staying in 4 of 5 star establishments, and now being in my 50's; I do hold a certain expectations."

"The property definitely has the WOW factor in terms of location and access to the Silverstone facilities. However dont go with any expectation of self catering, minimal facilities which dont include a basic toaster and less than adequate utensils. It appears there’s an assumption that you will eat at the restaurant which looks incredible but quite costly if there for evening meal and breakfast!"

"Poor signage to hotel parking area, dirty stained carpet in bedroom shower so hot much difficulty reducing the temperature Wedding party at the venue so disturbed frequently through the night by other guests No soundproofing and lots of banging doors"

"Excellent location. Breakfast amazing!"

"Very clean rooms. The staff were very polite. Get choose of breakfast. Definitely would stay again 😉"

"Yes all good"

"The room was not as we saw on the website, we didn’t have a garden view but a large wall, which made the room really dark, the carpet was stained, the breakfast was ok until my husband saw the chef put cereals spilt on the table back in the pots with the ones to be eaten , there was a big sign outside saying come and look at our refurbished rooms, we certainly didn’t get one "

"great breakfast and comfortable bed"

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."