2 outdoor pools, pool umbrellas, pool loungers
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Reviews of H10 Las Palmeras

4 out of 5
H10 Las Palmeras
Avenida Rafael Puig, 28, Playa de las Americas, Arona, Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 613 reviews" "
Rating 8 - Good. 268 out of 613 reviews" "
Rating 6 - Okay. 100 out of 613 reviews" "
Rating 4 - Poor. 32 out of 613 reviews" "
Rating 2 - Terrible. 21 out of 613 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Property is huge. 3 pools. Rooms could use some refurbishment.
Stayed 4 nights in Apr 2024

8/10 Good

Harris

Stayed 5 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room given was above a loud bar, so I asked to be moved and they did move me to a quieter room. Most of the food was good, although a smaller selection than other places I have stayed. Gym facilities quite basic and only open from 8am. Pool area well maintained.
Stayed 5 nights in Mar 2024

8/10 Good

Brenton

Liked: Cleanliness, staff & service
The property was in a great location. Endless amounts of restaurants and entertainment right outside the hotel. The only thing I didn't like was the buffet food, the quality just wasn't there. Everything else was great though. If I was to stay again, I wouldnt do all inclusive, I would just stay there and eat everywhere but there.
Stayed 3 nights in Mar 2024

6/10 Okay

Julie Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our room was right above an Irish bar which sang the same songs until midnight every night, very loudly!
Stayed 9 nights in Feb 2024

4/10 Poor

SAMUEL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with the room and hotel food. Rooms are absolutely tiny, first room level 2 was far too noisy from bars outside so moved to level 5 which was much better. We had a broken shower door so the floor was soaked after every uses run the room smelt of urine from toilet. Asked to be moved 3 times and nothing got done. Didn’t change bed sheets when it was clear our baby had been sick on the bed but they still made up the bed. Reception was awful it took 45 minutes to check in, under staffed reception. Food was very disappointing, everything was over cooked by about 3 hours. Gym was pathetic, 1 treadmill and zero weights. Pool area was nice. Overall it’s a 4 out of 10 from us,
Stayed 7 nights in Feb 2024

2/10 Terrible

Sebastian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The reception was clean and smelt fresh on entry. The room was cleaned daily and towels changed even when they were left on the rail. As I was a solo traveller, I chose this hotel for its central location and particularly liked that the entrance doors were locked at night with security only unlocking them to allow guests access.
Stayed 9 nights in Dec 2023

6/10 Okay

Thirumalai Govindan, Bangalore

Liked: Staff & service
A bit dated hotel but well located …. Cons: almost no vegetarian options (other than salad)… even the soup is not vegetarian… when one goes all inclusive, it is a huge loss if you happen to be a vegetarian or a vegan Cleaning the room is a hit or miss.. my room was at the far end of the corridor and the cleaning person showed up everyday at 3 pmish when one wanted spend some time in the room before venturing out Check in: some of the staff are very friendly and give all details while checking in. Unfortunately the staff who checked me in, handed me the key band and some papers and said that is it. No explanation on what is where, on the all inclusive aspect etc… I could see other staff taking time to explain these aspects to the people checking in but my person was lazy and said all info are in the pamphlet and I shd read!! Overall, great location, some excellent staff but I did not find the value for the all inclusive I paid
Stayed 4 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very well situated with friendly staff
Stayed 4 nights in Dec 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service at front desk was very slow to check in and when you needed help. The staff was very friendly Though.
Stayed 2 nights in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel. Brilliant location
Stayed 4 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, great hotel, lots of comfy bar areas. Excellent range of drinks if you are all inclusive. Only complaint was lack of sun beds, towels on most beds by 08.30.
Stayed 7 nights in Oct 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy with being on the front
Stayed 1 night in Oct 2023

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick break
Good stay, queueing at reception, at bar and for dinner was annoying but understandable these days. Not had to pay for a kettle in a 4* hotel before - it was mostly the irritation of going to buy supplies that annoyed us. Overall good and we would come back.
Stayed 5 nights in Oct 2023

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Anne Louise

Stayed 4 nights in May 2023

2/10 Terrible

Jacqui

Stayed 3 nights in Mar 2023

8/10 Good

Hille

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Megan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It is in desperate need of updating, the photos are misleading. The food was ok but at least one utensil/napkin/plate was dirty at ever meal usually multiple. The room wasn’t cleaned properly there was hair on the walls and toliet paper. The Air conditioner did not work. The room was loud. The door had light streaming in from the hallway.
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, good food, clean and comfortable.
Our room wasn’t like the pictures, perhaps they are the luxury rooms.! However our room was clean and comfortable with a fridge and, charged for, safe. There were lots of extras,shampoo conditioner etc. Comfortable beds. The restaurant was good, plenty of choices, not always hot though, but plates cleared quickly. No problems with sun beds and pool towels available. Book a sea view room, it’s too noisy late at night otherwise. Excellent staff always helpful. A mention for Xavier on reception we were early and he found our room quickly. I would go again, a fabulous week.
Stayed 7 nights in Oct 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Other than a slow check in my stay was excellent
Stayed 4 nights in Jun 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Shower leaked, but minor inconvenience. Great location & lovely food.
Stayed 9 nights in Jun 2022

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have to get a sea view or your balcony overlooks the Las Americas strip. We paid for a double room but got a twin and took a lot of complaining for them to agree to make the bed a double. Food was ok but I would have expected better from a four star resort. Everything else was good
Stayed 7 nights in Jun 2022

2/10 Terrible

Jane

Stayed 6 nights in Mar 2022

2/10 Terrible

Misha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this hotel is definitely not a 4 star property. Filthy carpets and stains along corridors was just the start. Upon checkin the hotel has been well refurbished at the bottom but the rooms need a big revamp. Rooms were tired looking and the first one we were put in had a awful sewage smell. To top things off the main pool was under reconstruction so more like a noisy building site outside and not a relaxing place to soak up the sun (this was not stated when booking through ebookers so be careful) . At the best this is a 3 star property which needs to be thoroughly cleaned and redecorated to match the bottom half. The food was poor and quality just lacked leaving us disappointed after the first night. Things were that bad that we decided to check out after the first night and move to a much better hotel 8 minute walk away (Sping Vulcano was amazing) . Please don’t be fooled by the misleading pictures as you will be disappointed.
Stayed 9 nights in Feb 2022
Response from H10 LAS PALMERAS on 9 Mar 2022
Thank you very much for your email. We are very sorry for the inconveniences during your stay and not having been able to exceed your expectations. The information about the renovation in pools was notified on 20th January and the works started on 26th January. Your reservation was made through the channel Expedia on 11th February 2022. It is very important for us that guests have the information about what services you book and conditions before arrival. We were probably not the type of hotel you were looking for and we sincerely regret that you did not enjoy your stay. We thank you for sharing your impressions and wish you all the best for future travels, Best regards,

4/10 Poor

Diptendu

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Leaking bathrooms and very noisy
Stayed 1 night in Feb 2022
Response from H10 LAS PALMERAS on 23 Feb 2022
Dear Diptendu Thank you very much for posting for your feedback. We are very sorry to read your comments due to the inconveniences caused during your stay. All the comments are taken into consideration to improve our quality service. We hope to have the opportunity to recover your confidence on us. Best regards,

8/10 Good

Jeff

Stayed 6 nights in Feb 2022
Response from H10 LAS PALMERAS on 20 Feb 2022
Dear Jeff Thank you very much for your rating We hope to welcome you next time! Thank you very much again and best regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel centrally located in las americas
Beautiful hotel in las americas , main pool being refurbished when we stayed was the only problem, apart from that everything else was spot on . We stayed half board and usually eat out a few nights per week but the food was the best hotel food I’ve had in a long time. Highly recommended
Stayed 4 nights in Feb 2022
Response from H10 LAS PALMERAS on 20 Feb 2022
Dear Anthony Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Expedia/Hoteles.com, we are very pleased to know that you have spent an enjoyable holiday between us. All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way. Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future. Thanks and best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Needs a little tender loving care
The staff are terrific, especial Nicole on the front desk and Marcus in the luggage room. The restaurant staff are very good. Physically, the property could really do with renovation. Wood surfaces such as doors have been painted too many times. The balcony door is very hard to lock and the corridors are little with unbecoming fluorescent lights. The bathrooms are efficient and the soaps are good. A spiffing up is in order.
Stayed 1 night in Feb 2022
Response from H10 LAS PALMERAS on 20 Feb 2022
Dear guest, Thank you very much forn your rating and your comments. We are delighted to hear that you enjoyed our leisure facilities during your stay, and we would like to thank you for your kind comments on our staff. We are disappointed, however, that you felt our accommodation physically were not up to standard. We would like to assure you that we have taken all of your comments on board and look into the issues that you have outlined. Your comments are most welcome to us, as it is feedback like this that allows us to operate at such a high standard, and achieve our goal of exceeding our guests’ expectations. We hope to welcome next time if you decide to come back to Tenerife. Best regards,

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 6 days whit my brother and we’ve had the all inclusive option All the staff is very friendly and professional ready to help you if needed in all the departments There is a lot of selection in the buffet for breakfast lunch and dinner and the food was always hot and the trays always topped up Excellent experience
Stayed 5 nights in Jan 2022
Response from H10 LAS PALMERAS on 26 Jan 2022
Dear Massimiliano Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities and staff. In our mind is always the desire to satisfy our customers and our greatest satisfaction is to hear that you had an excellent experience. We are sincerely looking forward to have the pleasure to welcoming you again in our hotel in a not too distant future. Kindest regards

2/10 Terrible

Balbinder

Stayed 3 nights in Dec 2021
Response from H10 LAS PALMERAS on 11 Jan 2022
Dear Balbinder Thank you very much for taking time to publish your rating after you stay with us. We are sorry for any inconvenience. We hope to recover your confidence in our hotel. Best regards

4/10 Poor

Zhanna, Exton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is 2,5 stars. Outdated , terrible food , pool not heated.
Stayed 5 nights in Dec 2021
Response from H10 LAS PALMERAS on 11 Jan 2022
Dear Zhanna, Thank you for taking the time to leave your review on your recent stay with us. We welcome all guest feedback as it enables us to continually strive for service excellence in order to improve and maintain our high standards. It is disappointing to read that we have failed to live up to expectations during your stay . We will continue to work every day to improve our standard and to meet the expectations of our guests. Best regards,

6/10 Okay

Armando

Liked: Staff & service
Good beach location
Good enough for a short stay. Corridors are a bit dated but rooms are adequate. Breakfast is good. Service is friendly. Great location near beach. Very expensive during the few nights before New Year, to be expected.
Stayed 3 nights in Dec 2021
Response from H10 LAS PALMERAS on 11 Jan 2022
Dear guests, Thank you very much for your rating and your opinion. All your comments are taken into consideration to improve our service and quality. We hope to welcome you next time,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from H10 LAS PALMERAS on 11 Jan 2022
Dear guest, Thank you very much for your rating. We hope to welcome you next time. Best regards,

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it!
Lovely hotel. Staff was super sweet at reception, pool and breakfast. Great with the bar by the pool. Rooms a bit noisy if on the lower levels, but apart from that no complaints!
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in an excellent location for exploring Playa de las Americas. Really attentive staff, who were super helpful. Rooms comfortable. Lovely pool! Delicious breakfast.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were kind and always with a big smile. Great choices of good and good quality,
Stayed 7 nights in Mar 2020
Response from H10 Las Palmeras on 28 Mar 2020
Dear guest, Thank you very much for your rating. We hope to welcome you next time! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2020
Response from H10 Las Palmeras on 13 Mar 2020
Dear guest Thank you very much for your rating. We hope to welcome you next time! Regards

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020
Response from H10 Las Palmeras on 11 Mar 2020
Dear guest, Thank you very much for your rating and your time. We hope to welcomw you next time. Thank you very much again Best regards

4/10 Poor

M

Disliked: Staff & service, property conditions & facilities, room comfort
A throwback in almost every way
A typical Spanish 4 star with grumpy over worked reception staff, all the "normal" apply here, rooms are small but comfortable, there is A/C which is a bonus but it isn't that effective in Feb, cant imagine it will be fun in the hotter months. The food comes straight out of the 70's eggs are only cooked one way....badly, the "bacon" is awful, sausages are tasteless, but the other breakfast bits are fine, didn't have lunch or dinner as there are much better options nearby, It really is a throwback to the costa holidays of the end of the last century Given H10's lofty reputation I expected better than this
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and pool bar really good and all inclusive top shelf brands Sun beds to congested , and no self service drinks for all inclusive
Stayed 3 nights in Feb 2020
Response from H10 Las Palmeras on 13 Mar 2020
Dear guest, thank you very much for your rating. We hope to welcome you next time! Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Can not fault the staff, especially cleaning, grounds keepers, poor bar staff and ladies on the front desk. Place was immaculate always. Amazing pool landscaping. However hallways on room floors need some modernisation still. Gym needs some long standing equipment repairs to be done.
Stayed 7 nights in Feb 2020

6/10 Okay

Raymond

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing Restaurant
Disappointed in Dining Room. Three times in 12 days waiters cleared my table including a full glass of wine and other personal paper when I was going to buffet for food. Queuing system to have paper filled in then signed before entering in evening very frustrating. Waiters rushed off their feet. Too many men in dark suites me thinks. Check in was slow . Food quality very variable from excellent to a roast beef joint that required a jack hammer to cut it
Stayed 12 nights in Dec 2019
Response from H10 Las Palmeras on 16 Jan 2020
Dear guest Thank you very much for your comments. Your appreciation is muchs appreciated. We hope you all the best in your next destination! Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice new year event!!!
Very nice stay during year end and new year. There are slot of acvities and events. Furthernore staffs are very friendly so helpful for family. Buffet is good and every day change menu. Drink including bottle of wine is reasonable. Pool is cooler to swim in this season. I want to back again soon. Best regards, Yasuo Oba
Stayed 5 nights in Dec 2019
Response from H10 Las Palmera on 16 Jan 2020
Dear guest, Thank you very much for your rating and your comments We hope to welcome you next time! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at the gara suites previously for a few days we were ready to catch a flight home. However this hotel totally changed our opinion of tenerife. From the moment of arrival, where a glass of bubbly awaited whilst we checked in, the whole whole stay was made perfect by the excellent cuisine, pleasant staff and great facilities. New Years Eve was fantastic, the effort the hotel put in for the gala was second to none. We will be returning next year.
Stayed 4 nights in Dec 2019
Response from H10 Las Palmeras on 16 Jan 2020
Dear guest, Thank you very much for your rating and for your comments. We hope to welcome you soon. Best regards,

10/10 Excellent

Verified traveller

Stayed 13 nights in Dec 2019
Response from H10 Las Palmeras on 16 Jan 2020
Dear guest, Thank you very much for your rating. We hope to welcome you next time! Best regards