Thank you for your review. We are saddened that our gastronomic selection was not optimal. We strive daily to satisfy the most demanding palates of different nationalities with varied dishes. However, we will take your comments in order to improve. We look forward to welcoming you back on future visits to this your Oasis in Playa de Las Americas. Spring Hotel Vulcano & UP!

Dear Marco,It was a pleasure to receive your positive comments, especially about our breakfast buffet service. We are glad to hear that you enjoyed it very much. Ensuring the comfort of our guests is a top priority, so we are especially pleased to hear that you were satisfied in this regard.We hope to see you again very soon in our hotel!Kindest regards,Spring Hotel Vulcano&UP! Team

Dear Anthony,Thank you for giving us a score of 10 out of 10.Best regards,Spring Hotel Vulcano & UP!

Dear Erik Andersson,Thank you for giving us 5 stars.We look forward to welcoming you on your next visit.Best regards,Spring Hotel Vulcano & UP!

Dear Chelsea,Thank you for giving us 5 stars.Best regards.Spring Hotel Vulcano & UP!

Dear Mr. Dawn,First of all, thank you for taking the time to write this review.We are glad to hear that you enjoyed the hotel in general and especially your room and the pool area.Regarding your comments about the reception and our staff, please note that at no time have they ever made fun of you or any of our guests. They would only try to explain how the APP works (it is true that it can be a long process) but this way we make sure that they have all the information about the hotel in their hands.The other point to comment on is the cleanliness of the rooms, since on the bedside table next to your bed, you have a card and in the event that you want the sheets changed, you should leave it on the bed so that our Housekeeping department knows that they want to change the sheets. It is as simple as leaving the card on your bed. If you would like a more thorough cleaning during your stay, you can also request this at reception.Finally, as for queuing for water in the restaurant, it will depend on the time of day you arrive. There are always times when there are more customers and that is why there can be queues, however, you can also call any of our waiters who will be happy to help you at any time.That said, we would like to thank you again for your comments so that we can improve as much as possible to ensure the best service.Best regards,Spring Hotel Vulcano&UP! Team

Dear Guest, Thank you for choosing us for your recent holiday and for sharing your opinion with other travellers. In reference to the insects, we would like to comment that we are in a sub-tropical area, where in the last few weeks the temperature has exceeded 30ºC and the relative humidity is higher than usual, which are favourable conditions for the proliferation of insects. The hotel takes the appropriate measures to alleviate this situation as far as possible. We carry out periodic and exhaustive fumigations. This problem can occur throughout the building, including the upper floors, as these insects fly. We apologise if this has caused you any inconvenience. We look forward to the privilege of hosting you again in the future. Best regards.

Dear guest,Thank you for your review !We inform you that we work with an external company so clients can rent a car without any problem if there is availability. We do not have a parking service but clients can park on the street or in the private parking located in front of the hotel.Hope to see you for your next holidays!Best regards from paradise: Spring Hotel Vulcano.

Thanks for your review!!

Thanks for your review!

Dear Gillian, It was a pleasure to receive your positive feedback regarding our staff and food. Ensuring the comfort of our guests is a top priority, so we are especially pleased to know that you were satisfied in this respect. Hope to see you soon ! Best regards from paradise: Spring Hotel Vulcano

Dear Guest,Thank you for choosing us for your recent holiday and for taking the time to write us a few words.We look forward to welcoming you back on your next stay.Best regards,Spring Hotel Vulcano & UP!

Dear Guest,Thank you for giving us 10/10.Best regards,Spring Hotel Vulcano & UP!

Thanks for your review!!

Thanks!!!

Thank you for your review and rating.

Dear guest, thank you for your review and rating. Best regards.

Dear guest, thank you for your review and rating Kind regards

Dear guest, thanks for your review and rating. Best regards.

Dear Guest, Thank you for choosing the Spring Hotel Vulcano and for taking the time to write your feedback on Expedia. Regarding the lifts, sorry for the inconvenience, we are trying to solve this problem as soon as possible. Thank you for pointing out your disappointment with the poolside loungers, we will pass your words to the correct department. We would welcome the opportunity to have you as our guest again. Kind Regards, Spring Hotel Vulcano & UP!

Dear Guest, Thank you very much for sharing your experience of your holidays in our Hotel Vulcano & UP! We hope to have the opportunity to welcome you back to our hotel, as well as to offer you a unique and exceptional rest. Yours sincerely, Spring Hotel Vulcano & UP!

Thank you!

Thank you!

Thank you!

Dear Guest, We sincerely thank you for your comments. It is very nice to know yours expectations were fulfilled and that you enjoyed your stay among us. Hope to see you here once again, Warmest Regards, Monika Papp, Spring Hotel Vulcano& UP!

Thank you!

Dear Guests, We thank you for taking the time to share this wonderful impression of your stay with us. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by our employees, the numerous services available and the careful distribution of our hotel and its facilities. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Monika Papp, Spring Hotel Vulcano& UP!

Dear Guest, It has been a real pleasure to read this excellent review of your recent holiday with us and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Kind Regards,

Thank you for your kind words, there is nothing more rewarding for us than hearing that our guests’ have enjoyed every aspect of their holiday experience among us. We hope that you had a pleasant journey back home and remain at your entire disposal for any request you might have regarding coming vacations. Warmest Regards, Monika Papp,

First of all we want you to know that we appreciate you taking the time to notify us through Expedia about your recent holiday at Hotel Vulcano & UP! and we are sorry that you felt your experience was not as perfect as it should have been. For future occasions we strongly encourage you to contact our reception in the event of finding any lapses in this standard. To us it is of prime importance to offer total confidence in this area and we will always be more than happy to amend any situation which is not in accordance with our established high standards. We thank you for sharing this review of your holiday with us and apologize for not having met your expectations 100%. We very much hope that your journey home was a pleasant one and that should you return to our island you will consider Hotel Vulcano & UP!in your plans. Kind Regards, Monika Papp,

Dear Guests, We are sorry to read you were not happy with our coffee machines in the restaurant, we use Lavazza coffee maker and coffee brand, we lament to read was not on your liking. We strive to give quality services and we are working continuously to please everyone. We can't express enough the fact that we cannot help you after you leave. While you are here in the hotel and signal your suggestions, observations we can address it, sort it out and maybe give you a better experience for the rest of your holiday. Hope next time we can surprise you more positivelly, Kind Regards, Monika Papp,

Dear Guest, We thank you for sharing your secret with future travellers. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by the great team here, the numerous services available and the careful distribution of our hotel and its facilities. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards,

Dear Guest, We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Monika Papp

Dear Guest, we are sorry to see your disappointment regarding the issues raised onboard, your comments will be passed to the appropriate management for consideration. Thank you!

Dear Guest, We would like to thank you for choosing our hotel for your recent holiday. We sincerely regret that we did not completely fulfil your expectations during this stay and we promise to investigate all of the areas of concern that you mention in your review and we would like to apologise to you for any inconvenience caused. Hope the rest of your stay was amazing and you have returned with unforgetable memories. Until next time! Kind Regards, Monika Papp,

Dear Guest, We are thrilled you enjoyed staying with us at Spring Hotel Vulcano and are sincerely grateful for the time you spent to share your experience here on Expedia; guest satisfaction is our number one goal and there is nothing better than achieving it.Thank you again for visiting us and we hope to get a chance to exceed your expectations once again in the future. Kind Regards, Monika Papp

Dear guest, We would like primarily to thank you for choosing our beautiful designed hotel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon. Best Regards, Monika Papp,

Dear guest, We would like primarily to thank you for choosing our beautiful designed hotel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon. Best Regards, Monika Papp,

Dear Guest, We sincerely thank you for your comments. It is very nice to know yours expectations were fulfilled and that you enjoyed your stay among us. Hope to see you here once again, Warmest Regards, Monika Papp,

Dear Guest, We sincerely thank you for your comments. It is very nice to know yours expectations were fulfilled and that you enjoyed your stay among us. Hope to see you here once again, Warmest Regards, Monika Papp,

Dear Guest, We sincerely thank you for your comments. It is very nice to know yours expectations were fulfilled and that you enjoyed your stay among us. Hope to see you here once again, Warmest Regards, Monika Papp,

Thank you!

Dear Guest, We thank you for sharing your secret with future travellers. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by the great team here, the numerous services available and the careful distribution of our hotel and its facilities. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards,