Tulum Hotel Guide - Hotels in Tulum, Tulum, Mexico

"The hotel was beautiful. We stayed for 5 nights. First 3 nights we stayed in a cute little room with beach view, which I loved a lot. Later we got an upgrade to a Pent house. The staff was very helpful to do so, However it was not as beautiful as the previous one. There were lots of insects in the room, even when the windows and door were closed. I am very scared of them so it was very difficult for me to survive those 2 nights. However the experience in the hotel and with the staff was amazing. I would love to come again and stay in the same room I was staying at first. The beautiful sunrise and breezy morning. I wish I could stay there a little longer."

"Customer service top tier. Resort very clean. Good resort for couples "

"All good"

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"The property was beautiful and the staff were amazing "

"Breakfast was good and stay was fantastic "

"Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay. We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive. To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation. Unfortunately, this experience left a very negative impression, and we will not be returning."

"I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation "

"Pros- the property is beautiful, the rooms are comfortable and gorgeous. Breakfast is delicious. Staff is reasonably friendly. Cons- we paid $200 US extra for wristbands to be in the park. This is required with the stay.We were told if they asked at the gate, we could need another wristband per day. Aftet 2 days they dated our wristband. We decided to leave 2 days earlier instead of paying again. You NEED a car or scooter rental. The property is very far from everythimg, the walk to the gate is a long distance and taxi is expensive. We receievd very little information about the park or what the wristband offered. Whem we asked aboit the electirc shuttle, we were told some drivers might let us on them. There us lots and lots of sargasm, the beach was not usable. The rooms face each other with lots of windows, there is not much privacy. Lots of kids running around, throwing sand during dinner. We slept comfortably and ate well but left early. Do not stay on the lower level of the 2 level. It is very loud from above. "