Chester Hotel Guide - University of Law - Chester hotels in Chester, United Kingdom.

"Someone rang the bell on our room then walked in 5 seconds later without any approval to ask if we wanted some milk. No hotel worker should be able to let themselves in to your room unannounced. Also had people banging on our door and screaming in the hall at 1-2am. Had some really nice stays here previously but this stay was really uncomfortable. "

"Great location Very helpful staff Good breakfast BUT no parking. Drivers beware"

"Great breakfast."

"I have stayed at this hotel many times with no issues, after the checking into our room we noticed the toilet would not flush, we reported it to reception and nothing was done for our two night stay we were constantly updating reception. We have to go down two floors to go to the toilet. Totally unacceptable."

"Very relaxing stay with good amenities"

"Niceclean hotel with all you would need."

"Hotel was run down , facilities need updating, there was a damp smell throughout the hotel that hit you as soon as you enter reception. Very disappointing "

"Basic but comfortable "

"Having read the previous reviews we opted to book this cottage at short notice Unfortunately we had several issues on arrival, the property appeared to have not been vacuumed as carpets are floors were dirty. Both beds were missing the mattress protectors, and the double bed was extremely uncomfortable due to a very soft mattress. Chipped plates in the cupboard and greasy baking trays. The bathroom extractor fan wasn't working and there was an unpleasant smell either from the drains or the soiled toilet brush that urgently needs replacing. I had reached out to the host as soon as possible in the hope things would be rectified but it never happened although they replied to our messages. They had asked if we had taken photos of the floors but unfortunately the ones my daughter had taken were not clear enough so when I retook them the following day the host made excuses because they were not the originals from our first day. I suspect they thought we brought in the dirt ourselves when clearly we don't wear shoes indoors and we had informed the host of this. This is our worst experience of staying in a cottage stay, normally our hosts are so impressed with how we look after their properties and the cleaning team comment how well we leave properties they give us free nights returning stays. It's such a shame as this property would be a delight to stay in if only the host acknowledge our concerns rather than brush them off. Vrba credited our account since the host refused..."