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"Clean room, disappointed to not have individual toiletries. Annoying that housekeeping didntvpivknup call/ query"

"Hotel and room were clean- loved the shower! The only issue but I feel like this is at a lot of hotels was the temperature got too warm at night. Staff was so friendly. "

"Dinner service was a disaster but we did get the bill cut in half, no questions. Hard mattress, and I normally like a hard mattress. Lovely hotel though"

"Very smooth checkin and rooms were ready. Exceptionally clean rooms and great location with a 5-6 min walk to the city centre and the York city walls"

"Clean comfortable rooms. Very friendly staff. And lovely breakfast. Very enjoyable stay"

"Nice breakfast, usual selection. Bar and restaurant was good. Staff were friendly and helpful. Upper floors look very run down."

"Staff were excellent especially the front desk"

"This is a great place to stay, well cared for, with sensible management and friendly staff."

"Disappointing - room size decent but had to search for kettle, coffee and tea found in a warm wardrobe with milk sachets looked like it hadn't been filled for weeks. Curtains hard to close had to lean on back of sofas to reach. Breakfast cool hot food, not much choice . Only filter coffee tasted like it had been stood a while and a domestic toaster just the one"