Yucatan Peninsula All inclusive Holidays

The rooms were clean. The staff was very friendly. The food was just OK nothing special but nothing bad. It was nice that there was a quieter pool. We had an enjoyable time.

Nos encantó fuimos de aniversario y el servicio increíble, en especial de Mónica Moreno en la alberca y playa y de Omar que recibe a los socios, nos gustó tanto que nos hicimos miembros de su club y vamos a volver pronto

Best hotel i’ve ever stayed at. All of the staff were friendly and treated us like family. Everything was very clean and then food was delicious. I will definitely be coming back on my next trip to Cancun.

Clean room great staff.

The staff were great, service was impeccable. Food, however, has gone downhill since Hyatt took it over which is very unfortunate. I feel it should have stayed its own company. We have recently stayed at Excellence brand and find that they have more control over their operations. One thing that was really disappointing is that you do not provide alcohol in the rooms anymore. We don’t drink beer and simply wanted a bottle of the Don Sylvestre Sauvignon blanc and that wasn’t possible; not high end “preferred club” service. Although our butler Hector was very nice and personable we found he did nothing for us. We will Definately be looking elsewhere on our next vacation we think.

The staff were great, service was impeccable. Food, however, has gone downhill since Hyatt took it over which is very unfortunate. I feel it should have stayed its own company. We have recently stayed at Excellence brand and find that they have more control over their operations. One thing that was really disappointing is that you do not provide alcohol in the rooms anymore. We don’t drink beer and simply wanted a bottle of the Don Sylvestre Sauvignon blanc and that wasn’t possible; not high end “preferred club” service. Although our butler Hector was very nice and personable we found he did nothing for us. We will Definately be looking elsewhere on our next vacation we think.

Nos encantó fuimos de aniversario y el servicio increíble, en especial de Mónica Moreno en la alberca y playa y de Omar que recibe a los socios, nos gustó tanto que nos hicimos miembros de su club y vamos a volver pronto