4 Star Hotels in Newport, Cardiff

"This is a mammoth complex, not something I really understood at the time of booking. Upon arrival we discovered expensive parking fees which were not included in the booking. We had received an email before arrival advising us to book restaurants but didn’t realise this would mean we would not be able to get a booking at a reasonable time on the day. When we are away we like to see how we feel on the day but this does not work here, we didn’t go to the spa as again this needed to be booked in advance, all of this is via the hotel site. We visited the cellar bar which was like a pub , there was one inexperienced staff member alone there and we waited over 10minutes for her to try to get the previous person a receipt, she then served us two drinks and told us no cash and when we pointed out she was overcharging us accordingly to the bar tariff she just said sorry that’s wrong and we paid the higher price. As I said this hotel did not suit us but I must say it is a very nice hotel with beautiful rooms and for an organised couple then it would be great I’m sure and I must say the meals we received in room service was exceptional. "

"Quiet and clean "

"Centrally located so close to all the action."

"Excellent staff - very friendly and helpful. "

"DISAPPOINTED. We have stayed at The Bristol Hotel numerous times and loved it. This time however was horrendous. There was a wedding downstairs which is fine, but the whole room was vibrating. mentioned this to room service which stated it doesn't go on for long, it did. The windows were like paper, we could hear everything on the street below so clearly that i thought the windows were open. i did mention this to front desk in the morning, the reply was slightly annoying considering how nice the chap was. It cant have been the wedding making the music noise and vibration. It most defiantly was. I understand that Bristol on a weekend is lively which i am not apposed to, but the windows being that bad really shouldn't be the case. Also, to be told that i was wrong felt a little rude. On that note the room service was incredible and the food that they delivered was amazing. The bad experience will make us think twice unfortunately about booking again, which is a shame as its a great hotel and we really like it. But room 223 is letting it down. "

"Peaceful as pedestrianised area"

"Excellent service, treated very well every time we stay, totally recommend for relaxing and being able to enjoy everything ans atay without having to go out anywhere. "

"Hotel was clean and comfortable. My main issue was that there wasn’t decent lighting in the room - the lights in the main room were very dull. Fine for the evening but felt like I couldn’t see properly in the morning - especially as there was very little day light coming into the room."