Santos hotels in Alcala de Henares, Madrid

"Wonderful boutique hotel with exceptional staff. Trullly made me feel at home for the two nights that I stayed there. "

"Fantastic 3 night stay here with my daughter. Hotel is very central - perfect for exploring. Rooms were spacious and comfortable; beds especially with great pillows / bed linen. Upgraded to a room with a view, which I am glad we did. The staff really make this hotel - they are incredibly friendly and professional. Minor point but the hotel is quite 'design-led' which meant some of the practicalities I would expect in a hotel room were missing - namely hooks, so hanging up towels after showering, or bath robes which were still damp was not possible, and the shower rail wouldn't hold 2 lots of towels. This meant we were given more towels when from an environmental point of view, we didn't need them. Pool is an added bonus but was a bit chilly! It certainly is a pool with a view too, and very nice just to chill out on the loungers. Would definitely recommend and would go back. "

"Loved it !"

"Love the Hardrock "

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"We had to book a room with just a few hours and they were able to accommodate us quickly, they let us in our room earlier as well. They brought us the menu for the room service to our room, loved the food. They had transportation shuttle to the airport which was very convenient for us. "

"Service excellent, very professional "

"Totally recommended, I would return without doubt. "

"A lovely, comfortable hotel with friendly, helpful staff. It's within easy walking distance of all the main sights. We enjoyed the rooftop terrace. We would stay there again."